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Clinic Type

Primary Care

Address

120 Walnut Commons Ln Ste D, Cookeville, TN 38501

Phone

(931) 526-5777

Email

careers@ascension.org

Opening Hours

Not published — contact the clinic to confirm hours.

Emergency Care

If you are experiencing a life-threatening emergency, call 911 or go directly to the ER.

Services Offered

Team

  • Mary L Collins — ACNP-BC
  • Ryan T Hunley — DO
  • Mary Brooke T Wyatt — PA-C
  • Robert B Knowles — MD
  • Ty T Webb — MD
  • Chad A Griffin — MD
  • Sharon D Hampton — DO
  • Gene D Adams — PA

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Ascension Patient Ratings (Mary L Collins): 4.9/5 (900)
  • Ascension Saint Thomas Urgent Care (Birdeye): 4.6/5 (1,681)
  • WebMD (Dr. Amy Hix): 4.0/5 (9)
  • Healthgrades (William Swafford): 4.0/5 (4)
  • Vitals (Dr. Amy Hix): 3.6/5 (9)

Patients praise

  • Providers perceived as knowledgeable and caring
  • Some staff described as professional, warm, and welcoming
  • Patients appreciate providers who listen and take time to explain treatment plans

Common complaints

  • Concerns regarding long wait times, even with appointments
  • Reports of rude or dismissive bedside manner by some staff and providers
  • Complaints about lack of clear communication regarding billing or unexpected costs

"Fast service, very professional and affable. Entire staff was warm and welcoming."

Healthgrades (William Swafford)

"I felt dismissed and uncomfortable due to the way I was spoken to by the front desk staff. I did not feel treated with kindness or respect."

Birdeye (Ascension Urgent Care)

"She is not very personable and she is rude. She does not take the time to address a concern that you may have about your health."

Vitals (Dr. Amy Hix)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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Cookeville, TN·Primary Care

Cookeville Medical Clinic RHC is a family-owned, private medical practice based in Cookeville, Tennessee, founded in 1997. It operates as part of a regional group (Cookeville Medical Clinic RHC) with five offices across northern Tennessee, including its headquarters at 225 N Willow Ave, Cookeville. The clinic offers comprehensive primary care and family medicine services across ages, with additional access through urgent care and on-site pharmacy via the Cookeville Medical Center network. Key details: - Industry: Medical Practices; Services: family medicine, internal medicine, pediatrics, hospital and nursing home care; preventive care emphasis - Locations: 5 offices in TN (Cookeville HQ; Gainesboro; Crossville; Sparta) - Size and scope: Privately held, ~21 employees (as of latest highlights), annual revenue around $33.6M - Contact: main phone options and email info@cookevillemed.com - Website: cookevillemed.com If you’re researching this specific practice, note its branding as Cookeville Medical Clinic RHC, its status as a leading independent provider in the Upper Cumberland, and its integration with the Cookeville Medical Center family of clinics (including urgent care and on-site pharmacy).

VerifiedSince 1997
Cookeville, TN·Primary Care

VerifiedOnline bookingEmergency care

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