Bassett Prime Care Cooperstown
Primary Care • Cooperstown, NY • Multiple locations in Central New York locations
About
Bassett Medical Center is a nonprofit hospital in Cooperstown, New York, and part of the Bassett Healthcare Network. It operates from its Cooperstown headquarters and focuses on hospitals and health care. The center supports patient care across its network, including research through its Institute and a collaboration with Columbia University to advance medical staff expertise. Key details: - Location: Cooperstown, NY (HQ at 1 Atwell Rd, Cooperstown) - Type: Nonprofit hospital; part of Bassett Healthcare Network - Industry: Hospitals and Health Care - Careers/overview: Linked to Bassett Medical Center regional opportunities; focus on professional development through the Research Institute and university partnerships - Contact: Main numbers provided for inquiries If you’re specifically seeking opportunities at Bassett Prime Care or jobs in Cooperstown, this center is the core facility in Cooperstown within the Bassett network.
Clinic Type
Primary Care
Address
One Atwell Road, Cooperstown, NY 13326
Phone
607-547-3456
compliance@bassett.org
Opening Hours
Not published — contact the clinic to confirm hours.
Website
Telehealth
Video visits available
Emergency Care
Emergency Services
Services Offered
Team
Insurance & Payment
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Languages Spoken
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Current Offers
Walk-ins Welcome
Convenient Care new location open
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 2.6 out of 5 stars (8 reviews)
- PlainHospital/CMS: 2 out of 5 stars (CMS star rating)
- Care Transparency (CMS surveys): 83 out of 100 (Patient satisfaction score)
Patients praise
- Some patients report excellent and compassionate care from specific doctors and nursing staff
- High satisfaction scores on formal outpatient surgery surveys (e.g., 96% for facilities and staff)
- General appreciation for the facility's mission as a non-profit teaching hospital
- Recognition of staff going above and beyond in specific departments like emergency and surgical care
Common complaints
- Reports of poor communication and lack of follow-up from providers
- Complaints regarding long wait times for appointments and procedures
- Staff professionalism concerns, including reports of rude or dismissive behavior
- Difficulties with logistical aspects such as parking and appointment scheduling
- Specific grievances regarding inpatient care, including nursing responsiveness and facility cleanliness
"The primary care is on the second floor. The staff is usually friendly and the doctors I have seen are great."
— Steve Coleman on localitybiz/Birdeye"Best advice I can give you if you value your life is to go else where for your health care. I have worked for bassett and been a patient. If only you knew what has gone on up on the inpatient floors you would run the other way."
— Jonny Wolf on localitybiz"All of the staff I encountered (nurses, surgeons, ultrasound, anesthesia, dietary, and housekeeping) were very friendly and compassionate. My nurses in the ER, OR, and on the surgical floor went above and beyond!"
— Patient review on localitybizSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- New Convenient Care Serving the Cooperstown Area Now Open — Jun 1, 2026
- Bassett holds grand opening for Milford Convenient Care Center — May 29, 2026
- Bassett opens Convenient Care location in Milford | Local News | coopercrier.com — Jun 1, 2026
- New Convenient Care Serving Cooperstown Area Open Seven Days – All Otsego — Jun 4, 2026
- Bassett Healthcare Network expands rural healthcare options — May 31, 2026
Information sourced from the clinic's website as of July 11, 2026.
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