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Clinic Type

Laboratory Services

Address

11 Alvena Ave Ste 204 Cortland

Phone

800-244-4886

Email

Lifetimelabs@questdiagnostics.com

Opening Hours

8:00 am-4:00 pm

Services Offered

  • Routine blood tests
  • Pap testing
  • white blood cell count
  • gene-based testing
  • molecular testing
  • tests to aid diagnosis or detection
  • monitoring disease progress or recovery
  • cancer testing
  • cardiovascular testing
  • infectious disease testing
  • neurology testing

Team

  • Guthrie Medical Group - Cortland (Preferred) — Clinic

Insurance & Payment

Languages Spoken

FAQs

What services are offered?

Broad access to clinical testing services through a national network of laboratories; tests range from routine blood tests to complex, gene-based and molecular testing.

What services does Quest Diagnostics offer?

Services Our services range from routine blood tests — such as total cholesterol, Pap testing and white blood cell count — to complex, gene-based and molecular testing. We also perform medical tests that aid in the diagnosis or detection of diseases, measure the progress or recovery from a disease or confirm that an individual is free from disease.

Photos

What Patients Say

Overall sentiment across review platforms: negative

  • ComplaintsBoard: 1.3/5 (7 reviews and 492 complaints)
  • Facebook (Guthrie Cortland Medical Center): 58% recommend (68 reviews)

Patients praise

  • Professional and kind staff in specific instances
  • Efficient service reported at some locations

Common complaints

  • Long wait times
  • Difficulties with automated systems and lack of human interaction
  • Confusing billing processes and billing errors
  • Poor customer service and unhelpful staff responsiveness

"Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the service, citing issues with poor logistics, long wait times, and a general lack of regard for patient time."

Trustpilot review summary

"Quest Diagnostics has an overall reputation rating of 1.3/5 based on 7 reviews and 492 complaints, indicating that the majority of patients are dissatisfied with diagnostic services."

ComplaintsBoard

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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Cortland, NY·Laboratory Services

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