Crossville Medical Group - Covenant Health
Family Medicine • Crossville, TN
Clinic Type
Family Medicine
Address
Crossville Medical Group, near Cumberland Medical Center
Phone
Main: 931-484-5141; Fairfield Glade: 931-459-7660
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Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
Yes (Telehealth/telemedicine offered)
Services Offered
Technology & Equipment
Insurance & Payment
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Online bill pay, Insurance billing available
Languages Spoken
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Current Offers
Accepting new patients
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Crossville Medical Group - Main Office): 3.4 out of 5 (72 reviews)
- Yelp (Crossville Medical Group): Not specified (review highlights complaints about appointments/phone hold time)
- Healthgrades (Dr. John Lewis, DO): 4.2 star rating (with written reviews) and also appears with low rating comments (e.g., “Ignores requests”) (8 reviews)
Patients praise
- Some patients report feeling cared for and recommend particular clinicians (example: Dr. John Lewis)
- Staff can explain and spend time with patients; some reviews mention good communication/listening
- Overall, sentiment isn’t uniformly negative across reviewed sources
Common complaints
- Difficulty getting appointments or reaching staff by phone; long hold times
- Complaints about ignoring requests / non-responsiveness to messages
- Examples of communication breakdowns and respect/trust concerns
- Some experiences indicate the office wasn’t able/unwilling to handle an urgent need (e.g., INR)
"“Was put on hold twice for 10 minutes each time and I hung up… Find another practice.”"
— Birdeye review for Crossville Medical Group - Main Office"“Most times you can't make an apt. Without leaving a message then when you get a call back they transfer you and you sit on hold for another 5-10 minutes.”"
— Yelp review (Crossville Medical Group)"“Very through and not rush u… I would highly recommend Dr Lewis.”"
— Healthgrades review for Dr. John Lewis, DOSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Welcome Paul Black, MD - Covenant Health — Jan 29, 2026
- Paul Black, MD - Knoxville - Covenant Health — Jul 13, 2025
- Celeste Stone, APN - Covenant Health — Oct 19, 2025
- Covenant Health Fairfield Glade — Jun 4, 2026
- Walk-In and Urgent Care Services at Covenant Health — Mar 26, 2026
Information sourced from the clinic's website as of July 11, 2026.
More family medicine clinics in Crossville
Crossville Medical Clinic is part of the Cookeville Medical Center family of clinics in Tennessee, offering comprehensive primary care across ages. They provide family medicine, internal medicine, pediatrics, hospital care, and nursing home care, with a focus on preventive services to keep patients healthy long-term. The network includes multiple TN locations, including Crossville, and emphasizes both treatment and ongoing wellness. If you’re seeking care in Crossville, they provide routine primary care for children and adults and coordinate with other clinics in the same family.
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