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Orthopedics at Western Reserve Hospital (Cuyahoga Falls) - Overview: Western Reserve Hospital is a physician-owned, community-focused hospital in Cuyahoga Falls, Ohio. It is affiliated with University Hospitals and Case Western Reserve University School of Medicine, emphasizing physician leadership and local involvement. - Orthopedic care: The hospital offers orthopedic services as part of its medical specialties, leveraging its physician-led model and regional affiliations. - Location: 1900 23rd Street, Cuyahoga Falls, OH 44223. - Highlights: Large, community-based healthcare facility with a workforce of about 311 employees and strong ties to academic medical systems through University Hospitals. If you need specific orthopedic services (e.g., joint replacement, sports medicine, spine, trauma) or patient reviews, I can pull targeted details.

Clinic Type

Orthopedics (multi-location group)

Address

Akron 3800 Embassy Parkway Suite 150 Akron, OH 44333; Cuyahoga Falls 1900 23rd Street Suite 1000 Cuyahoga Falls, OH 44223; Hudson 231 Seasons Road Hudson, OH 44224

Phone

(330) 971-7571

Email

contact@westernreservehospital.org

Opening Hours

Online scheduling is available 24/7 CLICK HERE (No referral needed)

Services Offered

  • Orthopedics
  • Joint replacement (hip, knee, shoulder)
  • Hand & upper extremity surgery
  • Foot and ankle surgery and non-surgical treatment
  • Sports medicine and rehabilitation
  • Non-surgical and surgical treatments for musculoskeletal conditions
  • Carpal tunnel syndrome treatment
  • Tennis elbow treatment
  • Tendon repair
  • Trigger finger treatment
  • Pediatric/adult orthopedics (general)
  • Rehabilitation services related to orthopedic injuries

Technology & Equipment

  • advanced surgical technologies and techniques
  • joint replacement technologies
  • hand and upper extremity surgical techniques
  • foot and ankle procedures
  • rehabilitation technology (general)

Team

  • Gordon Bennett, MD, FAOA — Orthopedic surgeon
  • Koan Joseph Heindel, DO — Orthopedic surgeon
  • Gregory Hill, DO, FAOAO — Orthopedic surgeon
  • Julie Z. Shott, MD — Orthopedic surgeon

Insurance & Payment

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Languages Spoken

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FAQs

What orthopedic conditions do you treat?

Orthopedics specializes in diagnosis, treatment and prevention of orthopedic conditions and care of injuries and diseases involving the musculoskeletal system, with non-surgical and surgical options.

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: positive

  • Birdeye: 4.3/5 (1,282 total hospital reviews)
  • WebMD: 5/5 (119 ratings, 98 reviews (Dr. Lewandowski))
  • Vitals: 4.6/5 (39 ratings (Dr. Steven Jackson))

Patients praise

  • High satisfaction with orthopedic surgeons' clinical and surgical outcomes
  • Helpful, compassionate, and friendly nursing and support staff
  • Efficient diagnostic processes and clean facilities
  • Clear explanation of procedures and treatment options by many providers

Common complaints

  • Difficulty scheduling appointments or reaching office staff
  • Concerns about communication and patient education after surgery
  • Allegations of medical negligence or failure to address underlying conditions
  • Perceived lack of professional/bedside manner in specific instances

"Dr. Lewandowski met all my expectations with my knee surgery. My meetings were informative, and he answered all my questions thoroughly."

— WebMD Review

"Dr. Chonko is an excellent surgeon. My only complaints are with his office staff. It took three months for them to schedule my surgery..."

— Vitals Review

"I was on 2West for a week following back surgery and received the most excellent care from the nursing staff. Thank you greatly!"

— Birdeye Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

In the News

Information sourced from the clinic's website as of July 11, 2026.

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