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Clinic Type

Obstetrics & Gynecology

Address

—

Phone

855-398-1633

Email

S3ContactCenterCBO@sutterhealth.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

—

Insurance & Payment

—

Languages Spoken

—

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Sutter Health Provider Profile (Dr. Lars P Kaine): 4.9/5 stars (290 reviews)
  • Sutter Health Provider Profile (Dr. Elaine D. Lee): 4.9/5 stars (296 reviews)
  • Sutter Health Provider Profile (Dr. Lisa Lam): 4.9/5 stars (109 reviews)
  • Sutter Health Provider Profile (Dr. Tim C. Lee): 5/5 stars (87 reviews)
  • Sutter Health Provider Profile (Dr. Monica J Coughlan): 4.9/5 stars (545 reviews)

Patients praise

  • Individual doctors are often praised for being attentive and caring even when system-level issues are present
  • Many individual practitioners maintain high star ratings from patients for their clinical care
  • Availability of comprehensive care teams including specialists and primary care providers in the local network

Common complaints

  • Billing and insurance disputes, including unexpected charges and difficulties with pre-authorization
  • Difficulties with scheduling appointments and long wait times for available slots
  • Frustrations with administrative support staff and communication, including phone responsiveness
  • Challenges in navigating the formal complaint process and resolving issues with patient relations
  • Occasional reports of perceived lack of empathy or professionalism in support staff interactions

"This review is not about the Doctors, all that I have seen have been a tentative and caring. My issue is with their billing and scheduling."

— Better Business Bureau (Sutter Health Reviews)

"...it’s only after days of playing phone tag that you speak to a rude and annoyed human being. Then, nothing is done to resolve the problem."

— Trustpilot (Sutter Health Reviews)

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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