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Kettering Health Medical Group Primary Care

Primary Care • Dayton, OH • Since 1964

About

Kettering Health Medical Group Primary Care in Dayton refers to the network’s primary care practices operated by Kettering Health Medical Group in the Dayton, Ohio area. The group features board-certified family medicine and primary care providers, with ongoing additions and introductions of new clinicians (e.g., Dr. Beth Shutte, Carrie Cain, Amy Hoover) to expand access and capabilities in Dayton and surrounding regions. The broader Kettering Health system is a non-profit, Adventist-affiliated network formed from the 1999 merger of Kettering Medical Center and Grandview Medical Center, rebranded in 2021, and includes multiple primary care and specialty clinics, plus a network of hospitals, EDs, and Kettering College.

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Clinic Type

Primary Care

Address

3535 Southern Blvd., Kettering, OH 45429, US

Phone

1-844-576-3627

Email

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Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://ketteringhealth.org/medical-group/primary-care/

Services Offered

Primary care services
office visits
telehealth
phone visits
email visits
MyChart messaging
RN Care Management
care coordination
referrals
on-demand clinics
after-hours care

Team

Kettering Health Medical Group Primary Care — Organization/Department
Franklin Hamilton Huber — Provider
Suzanne L. Bell, MD — Provider
Amy S. Hoover, APRN-CNP — Provider
Michelle M. Russell — Provider
Afi Agbo, APRN-CN — Provider
Dylan Crowell — Provider

Insurance & Payment

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Languages Spoken

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Social Media

Twitter Youtube Facebook Linkedin Instagram

Photos

What Patients Say

Overall sentiment across review platforms: mixed

BirdEye, Healthgrades, Google, Trustpilot: Varies widely by facility (e.g., ~3.4 to 4.6 on various platforms) (Varies widely by facility; ranges from a few to several thousand across different platforms)

Patients praise

Specific providers praised for being attentive, kind, and knowledgeable
Positive experiences with compassionate nursing and support staff in hospital settings
Effective management of specific health conditions for some patients
High internal patient ratings for various primary care providers and locations

Common complaints

Difficulties with appointment scheduling and long wait times
Concerns regarding staff professionalism and rudeness
Billing and coding issues, especially with insurance advantage plans
Inconsistencies in standard of care across different providers and locations
Communication lapses via MyChart and phone follow-ups

"Forget trying to get a sick appointment--they will offer you something weeks away... They feel like a factory that just shuffles patients in and out without any actual concern for them."

— Healthgrades user review of Far Hills Ave location

"My primary care doctor is amazing. She gave me a plan and I've been sticking to it the best I can and I've lost so much weight... She goes above and beyond."

— Birdeye user review of Hamilton Health Center

"Over the years, they have mixed up my records with other people, have failed to order tests, failed to issue referrals, issued referrals for the wrong body part."

— Trustpilot user review of Kettering Health generally

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].