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About

Springfield Clinic is a large, private multispecialty health system based in Springfield, IL (founded 1939) with more than 650 physicians across 80+ specialties and 3,000+ staff. It operates 5 locations in the United States and serves central Illinois’ 20 counties. Their services emphasize patient care, in-network insurance, medical records access via a patient portal, and community-based care close to home. The organization aims to deliver high-quality care with innovative treatments in a broad specialty network, including otolaryngology (ear, nose, and throat) among its many offerings. If you’re specifically seeking Otolaryngology in Decatur, Illinois, Springfield Clinic’s Decatur-related ENT options may be part of their broader specialty network; consider checking their Decatur locations or calling their main lines for ENT specialty availability and physician listings.

Clinic Type

Ear, Nose and Throat (Otolaryngology)

Address

1025 South 6th Street, Springfield, IL 62703-2403

Phone

(800) 444-7541

Email

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Opening Hours

Open Now • Closes at 5:00 PM

Services Offered

  • Otolaryngology
  • Hearing and balance disorders
  • Voice and swallowing disorders
  • Larynx/voice box treatment
  • Sinus and nasal care
  • Thyroid and salivary gland treatment
  • Head and neck cancer care
  • Cosmetic and reconstructive surgery related to ENT

Team

  • Brooke N. Bell, PA-C — PA-C
  • Erin E. Bolskar, PA-C — PA-C
  • Philip Garcia, MD — MD
  • Maurya E. Hofner, PA-C — PA-C
  • Xinyan Huang, MD — MD
  • Beth A. Phelps, APRN, DNP, CNP — APRN

Insurance & Payment

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Languages Spoken

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Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Springfield Clinic MOHA Decatur): 3.3/5 stars (4 reviews)
  • Vitals (Dr. Stephen J. Chadwick): 2.3/5 stars (7 ratings with 1 written review)

Patients praise

  • friendly and professional nursing staff
  • some patients report thorough medical care

Common complaints

  • long wait times
  • rudeness and lack of professionalism from front desk staff
  • issues with billing and insurance coverage communication
  • difficulty scheduling appointments
  • dismissive attitude from some providers

"The staff here are rude and very judgmental and often seems irritated... Not friendly at all extremely rude and unprofessional. Hated everything about my visit."

— Birdeye review

"I waited 1 hr and 25 min. There was no appology from him. It was difficult to follow explanations with medical terms I was not familiar with."

— Vitals review for Dr. Stephen J. Chadwick

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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