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About

EyeCare Associates, Inc. is a private ophthalmic practice group based in Birmingham, Alabama, offering routine and comprehensive eye care for adults and children. Key services include eye exams, glaucoma testing, ocular disease management, contact lens services, glasses, and pre-/post-operative care for refractive procedures. The company operates 19 offices across Alabama (and a few locations elsewhere in the U.S.), with EyeCare Associates serving as part of Clarkson Eyecare. For Decatur, while specific Decatur locations aren’t listed, EyeCare Associates provides a broad network of Alabama eye care providers, including multiple offices in the state. Contact options include several local and toll-free phone numbers, and appointments can be pursued via webeca.com. If you’re specifically seeking Decatur-based care, check the site for the nearest EyeCare Associates location or ophthalmology/optometry partners serving Decatur.

Clinic Type

Optometry

Address

2349 Danville Rd. SW Suite 410, Decatur, AL 35603

Phone

(256) 353-2392

Email

Opening Hours

Hours Of Operation (not fully specified in provided text)

Services Offered

  • Eye exams
  • LASIK evaluations
  • Retina evaluations
  • Eye care services
  • Specialties at this location
  • Glasses and contact lenses (shop or follow-up)
  • Annual eye exams
  • Interpreter services

Team

  • Your Decatur Team Of Doctors — Optometry clinicians

Insurance & Payment

  • Aetna
  • Always Vision
  • Avesis
  • Blue Cross Blue Shield
  • Bright Health
  • Cigna
  • Community Eye Care
  • Davis Vision
  • Envolve Vision
  • EyeMed
  • Heritage
  • Humana
  • Medicaid
  • Medicare
  • National Vision Administrators (NVA)
  • Outlook Vision
  • Southland
  • Spectera
  • Superior Vision
  • SVS Vision
  • Tricare
  • United Healthcare
  • Veterans Affairs Community Care Network (VACCN)
  • Vision Benefits of America
  • Vision Care Direct
  • Vision Service Plan (VSP)
  • Viva Health
  • Avesis - Check with local office for specific plans

Not all insurance plans accepted at all locations. Please contact the office to confirm coverage with a specific doctor or plan.

Schedule An Eye Exam, Call us or schedule your appointment online.

Languages Spoken

  • English

Current Offers

This eye care center is accepting new patients

FAQs

Is the clinic accepting new patients?

Yes, at this location.

Hours Of Operation

Monday7:00 AM - 5:00 PM; Tuesday7:00 AM - 5:00 PM; Wednesday7:00 AM - 5:00 PM; Thursday7:00 AM - 5:00 PM

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Yelp: 2.5/5 (Yelp) (3 reviews mentioned on Yelp via MapQuest)
  • Wheree: 8.7/10 (Wheree) (Not explicitly stated total count)

Patients praise

  • Dr. Potter is frequently described as professional, thorough, and knowledgeable
  • Long-term patients express loyalty and trust in the care provided
  • Some patients report excellent experiences with clear explanations and attentive service

Common complaints

  • Poor customer service and front office staff behavior
  • Communication issues regarding glasses orders and appointment confirmations
  • Perceived lack of concern for specific medical concerns beyond eyewear sales
  • Dissatisfaction with refund processes and billing issues

"Dr Potter did fine but I will not be returning simply because of the front office staff. Got bad attitude on day 1 when I was just filling out paperwork..."

LocalityBiz (Nick Jones review)

"The doctor, Dr. Potter, truly went above and beyond my expectations -- taking time to explain everything clearly, answering all..."

MapQuest (Latosha S. review)

"Horrible customer service. Big rip offs! First my mother by not sending her money back after Medicare paid for her glasses."

Yelp/MapQuest (Donna M. review)

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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