Convenient Care
Sexual Health Clinic • Decatur, IL • Multiple walk-in clinics including Crossing Convenient Care and Crossing Kids in Macon County locations
Clinic Type
Sexual Health Clinic
Address
320 E. Central Ave., Decatur, IL
Phone
217-877-9117
bgotts@crossinghealthcare.org
Opening Hours
Clinic hours: Monday-Friday 8:00 a.m. - 4:30 p.m.
Emergency Care
911 or nearest emergency room for life-threatening conditions
Services Offered
Technology & Equipment
Insurance & Payment
Languages Spoken
—
FAQs
Do I need to call ahead?
No, just walk in during clinic hours. We’re ready when you are!
Do you accept my insurance?
We accept all employer health plans, Medicaid, and Medicare.
Who can visit Crossing Healthcare's walk-in clinics?
Anyone! We welcome patients of all ages.
What if it’s an emergency?
For serious or life-threatening conditions, please call 911 or visit the nearest emergency room.
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Convenient Urgent Care (Yelp brand page): 2.1/5 average rating (36 reviews)
- MinuteClinic at CVS (Decatur, GA): 3.4/5 star rating (113 reviews)
Patients praise
- Some reviews describe staff as kind/caring and good customer service (MinuteClinic at CVS).
- Some reviews suggest convenience/efficient processes like appointment scheduling and helpful staff (MinuteClinic at CVS; Local MD Urgent Care—separate listing).
Common complaints
- Frequent complaints about long waits/being double-booked or delayed.
- Complaints about billing/charging issues and difficulty with refunds.
- Complaints about rude/unpleasant staff and lack of responsiveness to patient needs (including medication refill delays).
"“Every time I come to this location for a Minute Clinic appointment, the pharmacist has either double booked my appointment or is running so far behind schedule that I end up waiting up to 90 minutes, despite having an appointment.”"
— Birdeye reviews for MinuteClinic at CVS (Decatur, GA)"“Convenient Urgent Care has an average rating of 2.1 from 36 reviews. The rating indicates that most customers are generally dissatisfied.”"
— Yelp brand page for Convenient Urgent Care"“Worst Emory office I have been to. Rude staff with no empathy for patients.”"
— LocalityBiz review for Emory Clinic at Decatur – Primary CareSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Crossing Healthcare Opens Rapid Care Walk-In Clinic on Decatur Memorial Hospital Campus | NowDecatur.com — Nov 12, 2025
- Convenient Care Plus relocates to improve urgent care access | Local News | wandtv.com — Nov 12, 2025
- New clinics expand Grady care in DeKalb County — Grady Health Foundation — Dec 18, 2025
- Grady expanding care in DeKalb County with two new facilities — Dec 10, 2025
- Now offering walk-in blood draw services in Decatur — Jun 24, 2026
Information sourced from the clinic's website as of July 11, 2026.
More sexual health clinic clinics in Decatur
Comparing your options?
See other sexual health clinic clinics in Decatur, or search the full directory by insurance, ratings, and more.