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Summary for user query: Beth Israel Lahey Health Primary Care – Dedham/Westwood Family ... Dedham - Beth Israel Lahey Health (BILH) is a nonprofit integrated health system in Massachusetts (and New Hampshire) formed in 2019 from the merger of Beth Israel Deaconess Medical Center and Lahey Hospital & Medical Center. It operates 10–11 acute-care hospitals in Massachusetts, plus affiliated primary and urgent care locations. - Primary Care network: BILH runs multiple primary care practices under the Beth Israel Lahey Health umbrella, including sites in the Cambridge area and surrounding regions. The system emphasizes integrated care across primary, specialty, urgent care, and hospital services. - Dedham/Westwood request likely points to a BILH Primary Care practice serving Dedham and Westwood area families. Typical offerings at these Primary Care sites include routine annual exams, preventive care, management of chronic conditions, pediatric and adult primary care, and easy access to urgent care when needed. - Key details: Headquarters in Cambridge, MA; large MA health system with extensive primary care and hospital network; CEO Kevin Tabb, MD (as of latest available data). - If you’re specifically seeking Dedham or Westwood primary care locations under BILH, I can list exact addresses, hours, and contact numbers if you provide permission to fetch the current details, or you can visit bilh.org and search for “Primary Care” + “Dedham” or “Westwood.”

Clinic Type

Cardiology

Address

333 Elm Street Suite 220, Dedham, MA 02026

Phone

781-329-7311

Email

Rafael.hernandez@bilh.org

Opening Hours

Hours of Operation: Sunday Closed; Monday 8:30 am - 5:00 pm; Tuesday 8:30 am - 5:00 pm; Wednesday 8:30 am - 5:00 pm; Thursday 8:30 am - 5:00 pm; Friday 8:30 am - 5:00 pm; Saturday Closed

Services Offered

  • Primary care
  • Diabetes education and management
  • Chronic disease management
  • Endocrinology collaboration
  • Diabetes education
  • CGM (continuous glucose monitoring) guidance
  • CGM technology access
  • Medication management
  • Care coordination
  • Referrals to subspecialties
  • Preventive care
  • Annual checkups
  • Chronic disease management for COPD, diabetes, hypertension, hyperlipidemia

Technology & Equipment

  • CGM technology
  • GLP-1 therapies
  • AID pumps
  • Dexcom Pro
  • insulin pumps

Insurance & Payment

Pay Bill Online - For services received on or after October 26, 2024, pay your bill here., For services received on or before October 25, 2024, pay your bill here.

Languages Spoken

  • English

Awards & Accreditations

  • WE CARE award honors a BILH Primary Care staff member who exemplifies our core values.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Vitals: Provider ratings vary (e.g., 4.8, 4.3, 3.5 shown) (Review counts not shown for the practice; page indicates “Be first to leave a review” for the practice.)
  • WebMD (example provider: Dr. David Brignall): 4.5 (7 ratings)

Patients praise

  • Practice provides quality primary care for patients of all ages (BILH description).

Common complaints

  • Difficulty reaching the office / long hold times and sometimes no answer
  • Appointment access problems (overbooking; long waits; cancellations)
  • Poor front-desk communication/customer service
  • Billing/coordination issues after scheduling/communication problems
  • Providers leaving practice without proper notice; inconsistent communication about appointments/presence of messages

"“This office is almost impossible to reach, the hold time is over 30 min and sometimes they dont even answer....”"

localitybiz.com review excerpt

"“...Scheduling my physical from last year was over a year wait and then 3 weeks before my appt they cancel - and leave me stranded.”"

localitybiz.com review excerpt

"“Terrible customer service at the front desk. They cut you off and yell into the phone...”"

localitybiz.com review excerpt

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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