Northwestern Medicine Ben Gordon Center DeKalb
Behavioral Health • DeKalb, IL
Clinic Type
Behavioral Health
Address
12 Health Services Drive, DeKalb, IL 60115
Phone
815.756.4875
kflesch@nm.org
Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
Available (telehealth information referenced in links)
Services Offered
Team
Insurance & Payment
—
Insurance, Co-pay at first visit
Languages Spoken
—
FAQs
How should I prepare for my first appointment?
Arrive at least 20 minutes early; bring insurance information and be prepared to discuss scheduling, needs, and any gender or special requirements.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- Yelp: 1.0 out of 5 stars (3 reviews)
- Top Rated Local (Aggregate): Average ranges between 1.5 and 3.4 across different platforms (Aggregate of various sources (e.g., 22, 16, 3 reviews))
Patients praise
- Specific counselors or therapists were noted as helpful or awesome by some patients
Common complaints
- Difficulty with appointment scheduling and long wait times
- Complaints regarding unprofessional reception staff and poor communication
- Reports of being turned away due to insurance issues or administrative errors
- Dissatisfaction with the perceived quality of care and perceived lack of empathy
- Instances of disorganized administrative processes
"ZERO STARS. so far i've been mistreated, lied to, ran around, and had my symptoms neglected and made worse by this so called 'mental health' facility"
— MapQuest review"They won't even call you back to make an appointment after you leave a message and it takes over 3 hours to just to make an appointment I don't understand why they won't pick up the phone."
— Find Recovery Center review"All I wanted was for someone to care, but just when I thought I had that, I got kicked to the curb and treated as if I don't exist."
— WebMD reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Safely dispose of prescription drugs & access Narcan on National Drug Take Back Day — Oct 24, 2025
- Social workers responding to crisis 911 calls with DeKalb police reduce ER rates by 15%, data shows – Shaw Local — Jan 23, 2026
- Can community paramedicine make a dent in 34,000 emergency department visits? – City Barbs — May 22, 2026
- 12-month community wellness series sees impact on DeKalb residents’ quality of life – Shaw Local — Nov 26, 2025
- DeKalb hospital completes 2,000th successful surgery with robotics – Shaw Local — Nov 5, 2025
Information sourced from the clinic's website as of July 11, 2026.
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