Yale New Haven Health Urgent Care - Derby
Laboratory Services • Derby, CT • Since 2008
About
Yale New Haven Health Urgent Care is a privately held network of non-life-threatening urgent care clinics owned by Yale New Haven Health System. Key details: - Overview: Provides walk-in and 24/7 virtual urgent care for non-life-threatening illnesses and injuries. On-site X-ray and lab services; accepts insurance and offers self-pay options. - Operations: 19 locations across Connecticut and New York; open year-round with weekday hours typically 8:00 a.m.–8:00 p.m. and weekend/holiday hours 9:00 a.m.–5:00 p.m. (varies by location). - Headquarters: Brookfield, Connecticut; founded in 2008. - Contacts: Main phone lines include 860-650-3848 and 855-349-2828. - Network info: Part of Yale New Haven Health System; ensures standardized urgent care services across all sites. If you need Derby-specific hours or address, I can look up the exact Derby site details.
Clinic Type
Laboratory Services
Address
78 Pershing Drive
Phone
+8606503848
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Opening Hours
Mon – Fri: 8 am - 8 pm; Weekends: 9 am - 5 pm
Telehealth
Yes
Services Offered
Technology & Equipment
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: positive
- SolvHealth: 4.7 out of 5 stars (4,982 ratings on Solv)
Patients praise
- Friendly, professional, and knowledgeable medical staff
- Compassionate and attentive care providers (including PAs and MAs)
- Clean and modern facility environment
- Convenient online check-in and booking options
Common complaints
- Long wait times, even with scheduled appointments
- Perceived rushing by medical staff during visits
- Issues with onsite equipment (e.g., X-ray) availability despite prior confirmation
"Appoint scheduled in advance. Was not seen by provider until 2 hours and 15 minutes after scheduled time... On a positive note, the provider was really good"
— LocalityBiz review"The staff was really nice but we literally waited over an hour for an appointment. They just kept saying the doctor was coming in the room!"
— Yelp review"Every single team member we had an interaction with was friendly and caring. The nurse and provider listened with empathy and care. We were not rushed and felt we were listened to."
— SolvHealth reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Yale New Haven Health opens urgent care center in Wallingford — Sep 23, 2025
- New Urgent Care Center Opens In Wallingford | Wallingford, CT Patch — Sep 22, 2025
- New Urgent Care Opens in Clinton, Other Ambulatory Expansion Efforts Progress | Yale School of Medicine — Feb 12, 2026
- The Valley Voice: MedExpress Urgent Care to open in Derby — May 2, 2026
- Yale New Haven Health Marks Opening Of New Urgent Care Center In Darien | Darien, CT Patch — May 6, 2026
Information sourced from the clinic's website as of July 11, 2026.
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