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About

MercyOne Overview Related to Ruan Neurology Care in Des Moines: - MercyOne is a nonprofit health system headquartered in Des Moines, Iowa, owned by Trinity Health (since 2022). It operates hospitals, clinics, and health care facilities in the Midwest, including Des Moines. - Ruan Neurology Care is not specifically listed in the provided excerpts, but MercyOne provides neurology/related specialty services through its Des Moines network. - Key Des Moines presence: MercyOne Des Moines location at 1111 6th Ave, Des Moines, IA 50314. The system offers online access to medical records, test results, and appointments. - If you’re seeking Ruan Neurology specifically, verify whether MercyOne Des Moines collaborates with Ruan Neurology or locate the MercyOne neurology department within Des Moines facilities. Check MercyOne’s site or contact 515-247-3121 for precise neurology service availability and provider details in Des Moines.

Clinic Type

Neurology

Address

1111 6th Ave. Suite A100

Phone

515-358-0011

Email

todd.mizener@mercyone.org

Opening Hours

7:00am–4:30pm

Services Offered

  • Neurology Care
  • Interventional radiology
  • Neuroscience Care
  • Maternal Fetal Medicine Care

Team

  • Heidi Lindstad, Neurology — PA-C

Insurance & Payment

Languages Spoken

FAQs

What are the hours for MercyOne Ruan Neurology Care?

Hours show multiple 7:00am to 4:30pm blocks; exact daily hours are 7:00am–4:30pm.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 2.9 out of 5 stars (179 reviews)
  • Birdeye (alternate listing): 2.1 out of 5 stars (131 reviews)
  • Ratings.MD (Provider-specific aggregate): 4.8 out of 5 stars (2,677 verified ratings)

Patients praise

  • Compassionate and knowledgeable providers
  • Clear explanations of diagnoses and treatments by some clinicians
  • Effective management of chronic neurological conditions (e.g., MS, Parkinson’s, migraines)
  • Helpful and collaborative approach reported by many patients

Common complaints

  • Long wait times when calling the office
  • Difficulty getting timely responses to messages or test results
  • Some patients feel rushed during appointments
  • Inconsistent communication regarding follow-up and testing

"Dr. Jacoby is an amazing doctor, however the office staff is terrible. Every single tine you call in, you are on hold no less than 12 minutes."

Yelp

"When calling in to the office you have a good 30 minutes on hold to only be able to leave a message and it may not get a response. The emails sent in follow my health have taken up to two weeks to get a response."

MercyOne patient survey/review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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