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Clinic Type

Pain Management

Address

9680 Golf Rd, Des Plaines, IL 60016

Phone

(773) 482-5800

Email

careers@ascension.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Dr. Mona Patel): 4.1/5 stars (9 reviews)
  • Ascension (Dr. Keith W. Schmidt): 4.9/5 stars (251 reviews)
  • Ascension (Dr. Mona Patel): 4.9/5 stars (265 reviews)

Patients praise

  • High praise for individual physicians regarding professionalism, care, and diagnostic skill
  • Patients reporting successful pain relief and restored quality of life
  • Clear communication of personalized treatment plans by some providers

Common complaints

  • Poor communication and responsiveness, particularly in answering phone calls and returning messages
  • Difficulties with post-procedure follow-up and appointment coordination
  • Negative experiences with administrative staff and long wait times
  • Concerns regarding patient safety and care advocacy for vulnerable populations

"Dr. Mona Patel has been a life-saver!! As a young male, I was limited by my chronic back pain, but Dr. Patel listened to me carefully truly relieved my pain."

Birdeye Review

"Horrible customer service in answering their phones, hold times exceeded 20 minutes or more... They seriously need more staff to answer their calls."

Birdeye Review

"As long as I have a breath in me, I will NOT EVER, repeat EVER go back to Alexian Bros."

Yelp Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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