Family Medicine - Wellness Plan
Family Medicine • Detroit, MI • 4 (Gateway Medical Center Detroit, East Medical Center, Northwest Medical Center, TWP - Pontiac) locations
About
Summary: The Wellness Plan Medical Centers (The Wellness Plan, TWP) is a nonprofit Federally Qualified Health Center (FQHC) based in Detroit, MI, providing primary care and related services to uninsured and under-insured residents. It comprises six medical centers in metro Detroit (HQ at 2888 Grand Blvd W, Detroit) and operates as a Patient-Centered Medical Home (PCMH) recognized by NCQA. TWP focuses on family medicine, internal medicine, pediatrics, obstetrics/gynecology, dental, urgent care, and behavioral health, with a mission of accessible care regardless of ability to pay. It is a 501(c)(3) organization and receives federal funding and liability coverage benefits. Contact: (313) 875-4200.
Clinic Type
Family Medicine
Address
Gateway Medical Center, Detroit, MI 48202; East Medical Center; Northwest Medical Center; TWP - Pontiac
Phone
Office: 313-875-4200; Fax: 313-875-5220
hr@wellplan.com
Opening Hours
Monday: 8:30 A.M. to 5:00 P.M. Tuesday: 8:30 A.M. to 5:00 P.M. Wednesday: 8:30 A.M. to 5:00 P.M. Thursday: 8:30 A.M. to 5:00 P.M. Friday: 8:30 A.M. to 5:00 P.M. Saturday: 10:00 A.M. to 2:00 PM (Open for Telemedicine ONLY)
Telehealth
Telemedicine available (Saturday 10:00 A.M. to 2:00 P.M. Open for Telemedicine ONLY)
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
What is family medicine?
A doctor that specializes in family medicine is called a family physician or family doctor who provides comprehensive care for patients of all ages.
What is a family physician?
A family physician is a doctor who specializes in family medicine and serves as a patient’s primary care physician, offering services for all genders, ages, and parts of the body.
Which locations are shown for Family Medicine?
Gateway Medical Center, East Medical Center, Northwest Medical Center, and TWP - Pontiac are listed locations.
Photos
What Patients Say
Overall sentiment across review platforms: negative
- Facebook: 66% recommend (based on 22 reviews) (22 reviews)
- Yelp via MapQuest: 2.0 out of 5 stars (5 reviews)
Patients praise
- some patients reported positive experiences with specific doctors or staff members
- some patients found the staff to be nice and professional for specific services like vaccinations
Common complaints
- long wait times for appointments and at the clinic
- unprofessional, rude, or dismissive front desk and administrative staff
- difficulties reaching the office by phone or getting callbacks
- inconsistent communication regarding appointments, including cancellations and rescheduling without notification
- concerns about the quality of care and pharmacy service efficiency
- historical reports of serious misconduct by medical staff
"everybody is unprofessional, nobody was helping the front desk workers was giving attitudes left and right,was waiting for 2 hours and still wasn’t getting called apon and they didn’t care about my wait"
— LocalityBiz/East Medical Center Review"It’s terrible they cancel and reschedule appointments without notifying the patients.They don't listen to or care about their patients. They have attitudes."
— LocalityBiz/Northwest Medical Center ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Dr. Kunjesh P. Shah, MD - Family Medicine Doctor in Detroit, MI — May 14, 2026
- Dr. Chona B. Lastimosa, MD - Family Medicine Doctor in Detroit, MI — May 14, 2026
- SAY Detroit and Trinity Health Move to New, Upgraded Clinic Facility | Trinity Health Michigan — Sep 24, 2025
- A Beacon of Hope: The SAY Detroit Family Health Clinic and Its Mission - LookUp Detroit — Oct 8, 2025
- Detroit clinic battles chronic disease as transport issues persist – Planet Detroit — Nov 26, 2025
Information sourced from the clinic's website as of July 11, 2026.
More family medicine clinics in Detroit
Henry Ford Health (Detroit, MI) is a nonprofit, integrated health system and the second-largest health system in Michigan. Key details: - Founded: 1915; Headquarters: Detroit, MI; main campus at 1 Ford Place, Detroit. - scope: 13+ hospitals across Detroit, Flint, and Jackson; 18 office locations in the U.S. (primarily Michigan). - services: comprehensive care including primary care/family medicine, as well as cancer, heart, neurology, orthopedics, organ transplantation, and medical education/research. - organization: Not-for-profit; owns Health Alliance Plan (health insurance). Board of directors; led by CEO Robert G. Riney. - workforce & size: Large system with thousands of employees and extensive clinical services. - notable employment roles: several Family Medicine and primary care opportunities and related clinical positions. If you’re specifically seeking Family Medicine in Detroit, Henry Ford Health offers primary care clinics within the Detroit area and nearby suburbs (e.g., Detroit, Sterling Heights, Novi, Warren) as part of its integrated care network. For locations and appointment options, see the Henry Ford Health website or contact their main line at 1-313-543-6200.
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