Lee County - Illinois Department of Healthcare and Family Services
Psychiatry • Dixon, IL • Since 1997
About
Lee County, Illinois – Department context for HFS in Dixon - What it is: The Illinois Department of Healthcare and Family Services (HFS) is the state agency that provides Medicaid health coverage and administers child support services. It is a code department of the Illinois state government, headquartered in Springfield, with divisions for Medical Programs and Child Support Services. - Relevance to Dixon/Lee County: HFS governs Medicaid eligibility, enrollment, and related health benefits for residents in Lee County (including Dixon), and administers child support programs to help ensure financial support for Illinois children. - Organization: Two main divisions (Medical Programs; Child Support Services). The Office of Inspector General operates separately but reports to the governor. Current director (as of 2022) is Theresa Eagleson. - Key facts: Founded in 1997 (formerly the Department of Public Aid). Primary purpose is to help Illinoisans access quality health care and fulfill child support obligations. Headquarters in Springfield, Illinois. Website: hfs.illinois.gov. If you’re looking for specific Dixon/Lee County services (Medicaid eligibility, application, or local child support offices), I can pull the exact contact or office location and guidance.
Clinic Type
Psychiatry
Address
201 S GRAND AVE E, Springfield, Illinois 62763, US
Phone
815-284-6611
hfs.dcssconnect@illinois.gov
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
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Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- Restaurantji (for IDHFS general office): 2.2 out of 5 stars (15 ratings)
Patients praise
- Some staff perceived as friendly and helpful by specific patients
- Some long-term patients report satisfaction with continuity of care
Common complaints
- Difficulty reaching staff via phone or getting timely callbacks
- Reports of rude, unprofessional, or impatient reception staff
- Concerns regarding diagnostic accuracy and patient communication
- General frustration with bureaucratic processes and perceived lack of urgency
"I called to be checked out and the women on the phone diagnosed me without even seeing me. Without even really listening to me she sent a prescription in for me. I ended up going to another facility and I did not have what the women even diagnosed me with."
— Lee County IL Health Department review"Nobody EVER answers the phone so you are left to leave a voicemail that takes usually days for them to get back to you... They will let you go without medications knowing it will make you sick or more anxious."
— OSF Saint Katharine Behavioral Health patient reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Catholic health care’s policies limit reproductive care in rural Illinois counties – Shaw Local — Mar 31, 2026
- Billions in profits, millions in unpaid claims: Medicaid insurers leave Illinois providers struggling, patients losing care | Capitol News Illinois — Aug 5, 2025
- Illinois Medicaid program faces looming funding crisis due to federal changes - IPM Newsroom — Jan 20, 2026
- What is a Spenddown and Why Do I Have One? - Illinois Life Span Program — Aug 7, 2025
Information sourced from the clinic's website as of July 11, 2026.
More psychiatry clinics in Dixon
OSF Saint Katharine Medical Center (KSB Hospital) in Dixon, Illinois is a nonprofit, 80-bed acute care facility and part of the OSF HealthCare system. It offers emergency services, obstetrics, inpatient psychiatry, cardiovascular services, surgery (outpatient and inpatient), intensive care, and other ancillary resources. Located at 403 E 1st St, Dixon, the hospital serves as a regional health hub with access to a larger connected health system. For pediatric behavioral health specifics, the page emphasizes general hospital services and connected healthcare resources; it does not provide detailed information on a dedicated pediatric behavioral health program. If you need precise pediatric behavioral health offerings, consider contacting the hospital directly at 815-288-5531 or info@ksbhospital.com.
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