Vision Essentials - Ophthalmology at Orchard Medical Offices
Ophthalmology • Downey, CA
Clinic Type
Ophthalmology
Address
9449 Imperial Hwy, Building B, Suite 112, Downey, CA 90242
Phone
562-657-3184
directoryupdate@kp.org
Opening Hours
Monday, Tuesday, Thursday, and Friday, 7 a.m. to 5 p.m.; Wednesday, 7 a.m. to 6:30 p.m.
Emergency Care
1-800-464-4000 (toll free) and TTY 711 for hearing/speech impaired; emergency/after-hours assistance not specified
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
Learn about eye and vision health
Clinicians in this department offer ophthalmology services and eye health information.
How can I obtain a hard copy of Kaiser Permanente’s provider directory?
Medicare Members: To request a hard copy of Kaiser Permanente’s provider directory, call Member Services at 1-800-443-0815, seven days a week, 8 a.m. to 8 p.m. Kaiser Permanente will mail a hard copy within three business days. A one-time vs permanent hard copy request option may be asked.
Social Media
Photos

What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Kaiser Permanente Orchard Medical Offices): 4.1/5 (198)
- Yelp (Kaiser Permanente Orchard Medical Offices): 2.6/5 (241)
- WebMD: 5/5 (1 (for ophthalmologist Dr. Kishan Gupta))
- Healthgrades: 5/5 (1 (for ophthalmologist Dr. Andrew Tye))
Patients praise
- Professional and knowledgeable doctors and surgeons
- Kind, empathetic, and patient-centered care from nurses and some staff members
- Successful outcomes for surgical procedures like cataract surgery
- Clean and efficient facility processes for some services
Common complaints
- Long wait times and difficulty booking timely appointments
- Reports of poor customer service and unprofessional interactions in some instances
- Issues with eyewear quality and delays in receiving glasses
- Frustration with central call centers rather than direct office lines
"He did a cataract surgery on my both eyes. I cannot speak more highly of him and cannot thank him enough for getting my vision back. He is an excellent ophthalmologist and very professional."
— WebMD review for Dr. Kishan Gupta"She was so sweet, caring and very helpful spent a lot of time w/me and got another frame from another pair of glasses that had broke there and put it on my one side that broke plus put 2 new nose pads for me. Very good customer service I left there a happy and pleased customer."
— My Vision Care review for Orchard Medical Offices OptometrySynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Orchard Medical Offices - Downey - Kaiser Permanente — Apr 9, 2026
- [PDF] 2026 Provider and Pharmacy Directory - Kaiser Permanente — Dec 12, 2025
- Search our Job Opportunities at Kaiser Permanente — Jul 5, 2026
- LVN II Bilingual Spanish - Downey - OBGYN - Part Time - Days — Jul 1, 2026
Information sourced from the clinic's website as of July 11, 2026.
More ophthalmology clinics in Downey
Downey Eyecare Center (Downey Eye Clinic) is a private medical practice based in Downey, CA, offering comprehensive family eye care. Core services include comprehensive eye exams, designer eyewear, contact lenses, and LASIK/cataract consulting. The clinic operates from its Downey headquarters (8605 Firestone Blvd, Downey, CA 90241) and has multiple offices in the United States. Reported highlights show a small team (1 employee noted) with an annual revenue around $32.5 million, a 4.0/5 employer rating, and active presence on LinkedIn. Contact: info@downeyeye.com; Phone: (562) 869-1005.
Summary: Acuity Eye Group is a private ophthalmology network based in Pasadena, CA, offering comprehensive eye care across 7 offices in Southern California, including areas near Downey. They operate hospitals/clinics with a physician-owned, professionally managed model and focus on expanding a vertically integrated ophthalmic service network. Their California locations include Pasadena (HQ), Garden Grove, Encinitas, and Lancaster, with a broad footprint in Los Angeles, Orange, and surrounding counties. For eye doctors in Downey, Acuity Eye Group provides access to experienced ophthalmologists and optometrists within a growing, physician-led practice network. Contact: hello@acuityeyegroup.com or 800-898-2020.
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