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Clinic Type

Ophthalmology

Address

9449 Imperial Hwy, Building B, Suite 112, Downey, CA 90242

Phone

562-657-3184

Email

directoryupdate@kp.org

Opening Hours

Monday, Tuesday, Thursday, and Friday, 7 a.m. to 5 p.m.; Wednesday, 7 a.m. to 6:30 p.m.

Emergency Care

1-800-464-4000 (toll free) and TTY 711 for hearing/speech impaired; emergency/after-hours assistance not specified

Services Offered

  • Vision care
  • Ophthalmology
  • Eye and vision health
  • Appointments/Cancellations/Messages

Insurance & Payment

Languages Spoken

FAQs

Learn about eye and vision health

Clinicians in this department offer ophthalmology services and eye health information.

How can I obtain a hard copy of Kaiser Permanente’s provider directory?

Medicare Members: To request a hard copy of Kaiser Permanente’s provider directory, call Member Services at 1-800-443-0815, seven days a week, 8 a.m. to 8 p.m. Kaiser Permanente will mail a hard copy within three business days. A one-time vs permanent hard copy request option may be asked.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Kaiser Permanente Orchard Medical Offices): 4.1/5 (198)
  • Yelp (Kaiser Permanente Orchard Medical Offices): 2.6/5 (241)
  • WebMD: 5/5 (1 (for ophthalmologist Dr. Kishan Gupta))
  • Healthgrades: 5/5 (1 (for ophthalmologist Dr. Andrew Tye))

Patients praise

  • Professional and knowledgeable doctors and surgeons
  • Kind, empathetic, and patient-centered care from nurses and some staff members
  • Successful outcomes for surgical procedures like cataract surgery
  • Clean and efficient facility processes for some services

Common complaints

  • Long wait times and difficulty booking timely appointments
  • Reports of poor customer service and unprofessional interactions in some instances
  • Issues with eyewear quality and delays in receiving glasses
  • Frustration with central call centers rather than direct office lines

"He did a cataract surgery on my both eyes. I cannot speak more highly of him and cannot thank him enough for getting my vision back. He is an excellent ophthalmologist and very professional."

WebMD review for Dr. Kishan Gupta

"She was so sweet, caring and very helpful spent a lot of time w/me and got another frame from another pair of glasses that had broke there and put it on my one side that broke plus put 2 new nose pads for me. Very good customer service I left there a happy and pleased customer."

My Vision Care review for Orchard Medical Offices Optometry

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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Summary: Acuity Eye Group is a private ophthalmology network based in Pasadena, CA, offering comprehensive eye care across 7 offices in Southern California, including areas near Downey. They operate hospitals/clinics with a physician-owned, professionally managed model and focus on expanding a vertically integrated ophthalmic service network. Their California locations include Pasadena (HQ), Garden Grove, Encinitas, and Lancaster, with a broad footprint in Los Angeles, Orange, and surrounding counties. For eye doctors in Downey, Acuity Eye Group provides access to experienced ophthalmologists and optometrists within a growing, physician-led practice network. Contact: hello@acuityeyegroup.com or 800-898-2020.

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