MercyOne Urgent Care and Convenient Care
Urgent Care • Dubuque, IA • Since 1998
About
MercyOne Urgent Care in Dubuque is part of the MercyOne health system (Catholic nonprofit, Des Moines-based; owned by Trinity Health). It offers urgent and convenient care services as part of MercyOne’s Iowa network, which provides patient access to medical records, online appointment scheduling, and other care services. The Dubuque location is one of MercyOne’s locations in Iowa, contributing to their 19 U.S. offices. For details, you can contact MercyOne Dubuque or visit MercyOne’s site for location-specific information and hours.
Clinic Type
Urgent Care
Address
Des Moines, IA 50314, US
Phone
515-461-9782
todd.mizener@mercyone.org
Opening Hours
Not published — contact the clinic to confirm hours.
Emergency Care
If you are experiencing an emergency, including but not limited to chest pain, shortness of breath, and arm or leg weakness, DO NOT visit urgent care. Please visit your closest emergency department or call 911.
Services Offered
Insurance & Payment
Languages Spoken
—
Social Media
Photos





What Patients Say
Overall sentiment across review platforms: mixed
- Vivian Health: 3.5 out of 5 stars (based on 11 reviews) (11)
- Yelp/MapQuest: 3 out of 5 stars (6)
- MedicalRecords.com: 2.8 out of 5 stars
Patients praise
- Staff friendliness and helpfulness (nurses, specific medical staff)
- High standards of care for inpatient stays for some patients
- General cleanliness of the facility
- Emergency department efficiency relative to other local options
Common complaints
- Long wait times in urgent care and ER settings
- Concerns regarding staff communication and professionalism
- Specific medical procedural errors or complaints
- Issues related to administrative and billing policies
"The staff does a super job of making the patient comfortable in every way possible. Very caring and professional... I'd choose Mercy every time."
— Yelp (Loren W., 2016)"Last 2 visits wait time were horrid. 1+ hrs and the last was 2hrs+ after being told wait would be 1hr...In pain in the most uncomfortable chairs on earth."
— MedicalRecords.comSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- MercyOne Genesis Eldridge Family Medicine expansion opens its doors | MercyOne — Feb 10, 2026
- Dubuque hospital renews pediatric readiness recognition | Tri-state News | telegraphherald.com — May 24, 2026
- Expanded MercyOne Genesis Eldridge clinic ready to open Friday | WVIK, Quad Cities NPR — Feb 11, 2026
- MercyOne to open new convenient care location in Mason City - ABC 6 News - kaaltv.com — Sep 29, 2025
- MercyOne Genesis launches Walk-In Orthopedics Care — Dec 9, 2025
Information sourced from the clinic's website as of July 11, 2026.
More urgent care clinics in Dubuque
UnityPoint Clinic Urgent Care - Warren Plaza in Dubuque is part of UnityPoint Health, a nonprofit healthcare system serving Iowa, Illinois, and Wisconsin. The organization offers urgent care, primary care, emergency care, and virtual care through its clinics, hospitals, and home care services. UnityPoint Health operates multiple facilities in the Des Moines area and surrounding regions, with a focus on accessible, patient-centered care. For the specific Warren Plaza Dubuque urgent care location, you may want to contact UnityPoint Health Dubuque services or visit unitypoint.org for hours, services, and appointment options.
Medical Associates Clinic is a long-standing, private multispecialty health system based in Dubuque, IA (founded 1924). It operates 6 offices in the Dubuque area and surrounding Wisconsin and Illinois locations, offering acute care among its services. The acute care facility in Dubuque is part of its broad spectrum of care, which includes primary care, heart care, orthopedics, cancer care, diabetes pediatrics, lab and eye care, and other specialty services. The organization emphasizes affordable, accessible healthcare across life stages and has a large local footprint with a history of recognized performance. For acute care in Dubuque, you can reach their Dubuque locations at 1500 Associates Drive or 1000 Langworthy Street.
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