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About

MercyOne Urgent Care in Dubuque is part of the MercyOne health system (Catholic nonprofit, Des Moines-based; owned by Trinity Health). It offers urgent and convenient care services as part of MercyOne’s Iowa network, which provides patient access to medical records, online appointment scheduling, and other care services. The Dubuque location is one of MercyOne’s locations in Iowa, contributing to their 19 U.S. offices. For details, you can contact MercyOne Dubuque or visit MercyOne’s site for location-specific information and hours.

Clinic Type

Urgent Care

Address

Des Moines, IA 50314, US

Phone

515-461-9782

Email

todd.mizener@mercyone.org

Opening Hours

Not published — contact the clinic to confirm hours.

Emergency Care

If you are experiencing an emergency, including but not limited to chest pain, shortness of breath, and arm or leg weakness, DO NOT visit urgent care. Please visit your closest emergency department or call 911.

Services Offered

  • Urgent care
  • Convenient care
  • Walk-in appointments
  • Virtual visits
  • In-person visits
  • Online scheduling
  • Phone scheduling

Insurance & Payment

  • https://www.mercyone.org/services/urgent-care/insurance-accepted

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Vivian Health: 3.5 out of 5 stars (based on 11 reviews) (11)
  • Yelp/MapQuest: 3 out of 5 stars (6)
  • MedicalRecords.com: 2.8 out of 5 stars

Patients praise

  • Staff friendliness and helpfulness (nurses, specific medical staff)
  • High standards of care for inpatient stays for some patients
  • General cleanliness of the facility
  • Emergency department efficiency relative to other local options

Common complaints

  • Long wait times in urgent care and ER settings
  • Concerns regarding staff communication and professionalism
  • Specific medical procedural errors or complaints
  • Issues related to administrative and billing policies

"The staff does a super job of making the patient comfortable in every way possible. Very caring and professional... I'd choose Mercy every time."

Yelp (Loren W., 2016)

"Last 2 visits wait time were horrid. 1+ hrs and the last was 2hrs+ after being told wait would be 1hr...In pain in the most uncomfortable chairs on earth."

MedicalRecords.com

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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