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Clinic Type

Internal Medicine

Address

Location details include: Baylor Scott & White Family Medical Center - Red Oak, 301 E Ovilla Rd Ste 100, Red Oak, TX 75154; Baylor Scott & White Family Medicine - Cedar Hill, 294 Uptown Blvd Ste 100, Cedar Hill, TX 75104; Baylor Scott & White Family Medicine - Lake Ridge, 3095 Kingswood Blvd Ste 250, Grand Prairie, TX 75052

Phone

469.800.9200

Email

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Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Primary Care
  • Family Medicine
  • Internal Medicine
  • Walk-in care
  • Virtual care
  • Preventive care
  • Immunizations
  • Annual physicals
  • Chronic disease management
  • After-hours care
  • Sore throat
  • Cold/flu symptoms
  • Back pain
  • Minor injuries
  • Bone health/screenings

Insurance & Payment

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Languages Spoken

  • English

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Oak Street Health (Clinic level): 4.75 out of 5 stars (155 ratings) (155 reviews)
  • Phillips Family Medical: 4.5 out of 5 stars (104 reviews)
  • T. Garrett Family Health and Wellness Clinic: 4.7 out of 5 stars (23 reviews)
  • Dr. Brian A. Wiley (US News): 5 out of 5 stars (70 reviews)

Patients praise

  • Providers described as knowledgeable, caring, and thorough
  • Appreciation for personalized comprehensive care plans
  • Effective after-hours and follow-up care for some clinics
  • High overall satisfaction scores for specific established practitioners

Common complaints

  • Inconsistent or unprofessional front-desk staff interactions
  • Excessively long wait times for appointments and responses
  • Difficulties with administrative tasks such as insurance claims, referrals, and medical record transfers
  • Perceived rudeness or lack of active listening from some providers

"She was so thorough that I decided then and there to make her my PCP. Friendly, knowledgeable and kind."

— Oak Street Health patient review

"The issue comes with follow up calls and requests for documents that were needed. I was referred to a doc and this particular doc needed a referral... For months no document was sent over."

— T. Garrett Family Health and Wellness Clinic patient review

"The receptionist is horrible and shows zero professionalism or customer service. The staff’s visible frustration caused humiliation for the patient."

— Phillips Family Medical patient review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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