Baylor Scott & White Health
Primary Care • Duncanville, TX • Since 1903
About
Baylor Scott & White Health (BSWH) is a large nonprofit healthcare system headquartered in Dallas, TX. Formed in 2013 from a merger of Scott & White Health and Baylor Health Care System, it operates 50+ hospitals and 800+ patient care sites across Central and North Texas, plus related facilities (primary care clinics, specialty centers, urgent care, imaging, rehab, pharmacies, and more). The system includes primary care, family medicine, women’s health, pediatrics, cardiology, gastroenterology, orthopedics, neurology, and other specialties, with a focus on broad access to care through a network of locations and affiliated services. Note: As of April 2026, BSWH announced it will discontinue participation in Medicaid and individual ACA marketplace plans in Texas, affecting about 225,000 plan participants and 321 employees. If you’re specifically looking for Primary Care in Duncanville, TX: - BSWH operates primary care services as part of its network, with locations across Dallas/North Texas. For Duncanville, you’d likely find a BSWH-affiliated primary care clinic within the broader Dallas area network. To confirm the exact Duncanville address, hours, and providers, please visit the BSWH site or call their general line at 1-844-279-3627.
Clinic Type
Primary Care
Address
3500 Gaston Ave, Dallas, Texas 75246, US
Phone
469.800.9200
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Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
Available (virtual care)
Services Offered
Insurance & Payment
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Insurance, Self-pay
Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Solv Health: 3.28/5 (based on 33 reviews on Solv Health) (33)
- Apple Maps: 4.4/5 (Apple Maps) (5)
- U.S. News & World Report: 5/5 (for specific provider Dr. Brian A. Wiley) (70)
- Trustpilot: 2.5/5 (7)
Patients praise
- Competent and knowledgeable medical providers, specifically in oncology and family medicine
- Tender Loving Care (TLC) from nursing and support staff
- Generally positive experiences with specific individual physicians
- Efficient processes and short wait times at certain locations
Common complaints
- Billing disputes and complex medical coding issues
- Frustrations with insurance coverage and unexpected out-of-pocket costs
- Communication difficulties, including delays in test results or inability to contact physicians directly
- Reports of poor customer service and administrative challenges
- Experiences regarding dismissal or refusal of care based on insurance type
"From day one I have been treated so well. DR. REDDY, FRONT DESK, LAB, AND INJECTIONS by CHRIS and EVERYONE who has taken care of me as a patient makes me happy to be there."
— LocalityBiz review"Overall the care of the providers is very good, they listen and attempt to make sure you're ok. The billing is a nightmare."
— BBB review"Baylor failed to give informed consent, which includes the cost of the procedure. Baylor and US Anesthesia continue to harass me by email and text..."
— PissedConsumer reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Dr. Elvia Martinez Blanco, MD - Pathologist in Irving, TX — May 14, 2026
- Fred Overman, MSN, APRN, PMHNP-BC, Nurse Practitioner | DUNCANVILLE, TX | WebMD — Apr 15, 2026
- Dr. Jissy Philip, DO - Family Medicine Physician in Garland, TX | Healthgrades — Aug 19, 2025
- Dr. Alfred Abraham, DO - Family Medicine Physician in Richardson, TX | Healthgrades — Jan 28, 2026
- Brenda Holmes, PA - General Practice Physician Assistant in Garland, TX | Healthgrades — Mar 18, 2026
Information sourced from the clinic's website as of July 11, 2026.
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