Behavioral Health Services | UPMC Chautauqua
Mental Health • Dunkirk, NY • 1 (UPMC Chautauqua Behavioral Health at Dunkirk) locations
Clinic Type
Mental Health
Address
306 Central Ave., Dunkirk, NY 14048
Phone
716-363-0018 (UPMC Chautauqua Behavioral Health, Dunkirk)
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Opening Hours
Mon–Fri 9 a.m.–5 p.m. (other times by appointment)
Emergency Care
Crisis hotline 800-724-0461 (as referenced in material)
Services Offered
Technology & Equipment
Team
Insurance & Payment
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Languages Spoken
FAQs
What services are offered at UPMC Chautauqua Behavioral Health?
Psychiatric testing, one-on-one and group/family therapy, outpatient and inpatient/substance use disorder treatment, and residential addiction medicine services.
What conditions are treated?
Depression, anxiety, bipolar disorder, psychosis, behavior issues, schizophrenia, and substance use disorders.
What services are offered for children, teens, and adults with mental health or substance use issues?
Care for children, teens, and adults with mental health or substance use issues in a private and supportive setting, with treatment plans designed to meet unique needs.
What might treatment plans include?
One-on-one sessions with a trained and licensed counselor; group therapy; meeting with a Certified Peer Advocate.
What types of mental health care are available in outpatient programs?
Outpatient Mental Health Care for kids, teens, and adults, addressing conditions such as Depression, Anxiety, Bipolar disorder, Psychosis, Behavior issues, Schizophrenia.
What addiction treatment options are available?
Inpatient substance use disorder care (live-in unit), outpatient substance use disorder care (therapy, peer support, and support groups), and residential addiction medicine services.
What other professionals are involved in care?
Psychologists and drug and alcohol counselors.
What accreditation or licenses does the program hold?
Joint Commission accreditation; licenses from New York State (Office of Mental Health, etc.).
Is programming available in languages other than English?
Programming in Spanish is offered.
Awards & Accreditations
Photos







What Patients Say
Overall sentiment across review platforms: mixed
- Rehab.com / Google Reviews (aggregate): 3.3 out of 5 stars (based on 3 reviews) (3)
- Birdeye (for WCA Hospital Outpatient Mental Health & Chemical Dependency): 2.3 out of 5 stars (based on 6 reviews) (6)
Patients praise
- Some staff are described as kind and accommodating
- Instances of professional and friendly service reported by some patients
Common complaints
- Reports of poor patient care and lack of compassion
- Complaints regarding staff behavior and communication style
- Concerns over medication management and potential side effects
- Perceived lack of seriousness in treating mental health conditions
- Frustrations with discharge processes and administrative follow-up
"This place doesn’t take mental health seriously, some of the mental health staff are rude and impolite. I think this place should be avoided if you have any serious mental disorders..."
— SoberList.org (UPMC Chautauqua WCA - Outpatient Clinic)"They just push medications even gave a medication that caused voiding complications and there was no reason given to why it was given..."
— LocalityBiz.com (UPMC Western Behavioral Health at Chautauqua)"The staff are generally quite kind and accommodating. However, there was no compassion for me..."
— Yelp (UPMC Chautauqua)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Hospital Help: Rep. Langworthy visits UPMC Chautauqua | News, Sports, Jobs - Post Journal — Jun 18, 2026
- Mental Health Association extends Dunkirk hours | News, Sports, Jobs - Observer Today — Apr 18, 2026
- Langworthy makes stop at UPMC Chautauqua | News, Sports, Jobs - Observer Today — Jun 18, 2026
- New funding enables Mental Health Association to expand services | News, Sports, Jobs - Post Journal — Jun 26, 2026
- Foundation celebrates behavioral health suite at The Chautauqua Center | News, Sports, Jobs - Observer Today — Jul 21, 2025
Information sourced from the clinic's website as of July 11, 2026.
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