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Clinic Type

Pediatrics

Address

Duke Medical Plaza North Duke Street, 3116 N Duke St, Durham, NC 27704-2102

Phone

919-620-5333

Email

DHLNFinancialassist@duke.edu

Opening Hours

8:00 am - 5:00 pm (typical hours shown; some clinics show variations; please verify via My Duke Health or call)

Services Offered

  • Primary Care
  • General Pediatric Care
  • Pediatric Services for Infants, Children, and Adolescents
  • Well-child care
  • Immunizations
  • Hearing, vision and developmental screenings
  • Sports physicals
  • School physicals
  • Annual physicals
  • Newborn care
  • Breastfeeding support
  • Lactation services
  • Newborn visits
  • New patient welcome
  • Saturday morning clinics

Insurance & Payment

  • Aetna Choice POS
  • Aetna Choice POS II
  • Aetna Elect Choice HMO
  • Aetna Open Access Elect Choice
  • Aetna Health Network Only
  • Aetna Health Network Option
  • Aetna HMO
  • Aetna Limited Benefit Insurance PPO
  • Aetna Managed Choice POS
  • Aetna Medicare Assure Plan (HMO D-SNP)
  • Aetna Medicare Eagle Plan (PPO)
  • Aetna Medicare Essential Plan (PPO)
  • Aetna Medicare Value Plan (HMO)
  • Aetna Open Access HMO
  • Open Access Aetna Select
  • Aetna Open Access Managed Choice
  • Aetna Open Choice PPO
  • Aetna PCP Coordinated POS Plan
  • Aetna Quality Point of Service (QPOS)
  • Aetna Select HMO
  • Aetna Traditional Choice
  • Aetna Volunt

Duke Health contracts with most major health insurance carriers; verify with insurer before scheduling; out-of-pocket liability may be higher if benefits do not participate; financial assistance policy available for uninsured.

Online payments via My Duke Health, Paying for care/financial assistance policies, Financial assistance policy, Insurance billing considerations

Languages Spoken

FAQs

What services are offered at Duke Children's Primary Care North Durham?

Well-child visits, sick visits, immunizations, sports and school physicals, health education, and ongoing care for conditions such as allergies, asthma, and diabetes.

Can newborns be seen at this location?

Yes, all providers welcome newborns as new patients and newborn first visits can be scheduled.

How are appointments scheduled?

Appointments for existing patients can be scheduled online using My Duke Health; Saturday morning clinics are available.

What services are offered for well-child visits and general pediatric care?

Well-child care, routine check-ups, sick visits, annual physicals, school and sports physicals, immunizations (including newborn and school-age vaccinations), flu shots for children over six months, and screening tests (hearing, vision, developmental).

Do you accept newborns as patients and how to schedule their first visit?

All providers welcome newborns as new patients. Call to schedule the newborn’s first visit.

How can existing patients schedule Saturday morning clinics or same-day appointments?

Existing patients can schedule appointments for Saturday morning clinics same day or up to two days in advance. Appointments should be scheduled online using My Duke Health.

What is the typical clinic schedule?

Clinic hours are 8:00 am–5:00 pm Monday through Friday; Saturday 8:00 am–12:00 pm; Sunday closed.

Where is the clinic located?

Duke Medical Plaza North Duke Street, 3116 N Duke St, Durham, NC 27704-2102.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Duke Health Official Site: 4.68 out of 5 (Duke Health official site) (Not explicitly stated on page)
  • Birdeye: 3.3 stars (28 reviews)
  • DataLog24: 3.7/5 (10 reviews)

Patients praise

  • Appreciation for specific, personable, and knowledgeable pediatricians
  • Positive experiences with nursing staff

Common complaints

  • Dissatisfaction with provider bedside manner and communication
  • Concerns regarding bias in care
  • Reports of poor customer service and unprofessional staff interactions
  • Dissatisfaction with responsiveness to medical concerns

"Dr. Pablo Plasencia was our babies primary doctor... they were TERRIFIC! Dr. Pablo responded to my emails and was knowledgable, kind, and personable."

LocalityBiz User Review

"It has been such disappointing appointment, she was not listen or paying attention to my questions and concerns regarding my toddler."

LocalityBiz User Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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