Quest Diagnostics - East Aurora
Diagnostic Imaging/Laboratory • East Aurora, NY • Since 1967
About
Quest Diagnostics is a Fortune 500 American clinical laboratory company (NYSE: DGX) headquartered in Secaucus, NJ. Founded in 1967, it operates in the United States and several other countries, offering diagnostic testing services across cancer, cardiovascular, infectious diseases, neurological disorders, COVID-19, and employment/drug testing. Key facts: - Revenue: about $11.0B; Market cap around $14.4B - Employees: ~14,319 (YoY growth ~9.1%) - Global footprint: operates in 42 countries - Headquarters: 500 Plaza Drive, Secaucus, NJ - IPO: 1996 - Website: questdiagnostics.com If you need details for East Aurora, NY, please specify or allow me to search for local Quest Diagnostics centers near East Aurora.
Clinic Type
Diagnostic Imaging/Laboratory
Address
268 Main St East Aurora, NY 14052
Phone
866.697.8378
Lifetimelabs@questdiagnostics.com
Opening Hours
5:30 am-1:30 pm
Services Offered
Team
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Solv Health: 1.0/5.0 (Not explicitly totalized, multiple low reviews cited)
- Yahoo Local: 2.0/5.0 (9 reviews)
- LocalityBiz: 2.2/5.0
- Birdeye: Not specified (124 reviews total)
Patients praise
- Skilled and gentle phlebotomists who provide efficient and professional care
- Some experiences of quick, timely service for those with appointments
- Recent reports noting improvement in service quality compared to past experiences
Common complaints
- Difficulty securing appointments and lack of walk-in availability
- Reports of staff perceived as rude, unhelpful, or dismissive
- Inconsistent operating hours including unannounced closures for scheduled appointments
- Frustrations with communication, technology, and lab result processing
"Horrible experience. All computerized with website that doesn't work properly. Never sent labs to my doctor. I am still trying to get them even though it has eaten up tons of my time."
— LocalityBiz review"This is a great location. Jackie is a great phlebotomist and is friendly, gentle when taking your blood and knowledgeable."
— Loc8NearMe review"This is the worst set up for patient communication and patient help ever thought up!!! The nurses are rude and hide in the back away from the help window and are anoid when asked for help!!!"
— Yahoo Local reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- 138 E Genesee St - Baldwinsville, NY | Quest — Jun 16, 2026
- 23 Technology Dr - East Setauket, NY | Quest — May 20, 2026
- 193 E Main St - Westfield, NY | Quest — Jun 16, 2026
- 190 Main St - East Haven, CT | Quest — Jun 16, 2026
- 165 N Village Ave - Rockville Centre, NY | Quest — May 20, 2026
Information sourced from the clinic's website as of July 11, 2026.
More diagnostic imaging/laboratory clinics in East Aurora
Summary: - Mercy Diagnostic Center – East Aurora is not explicitly listed among Mercy Hospital of Buffalo’s facilities. The provided page covers Mercy Hospital of Buffalo as a hospital within Catholic Health, headquartered in Buffalo, NY, with 65 employees and locations in the United States (Buffalo) and an additional address in New York City mentioned in offices. - Key details from the page: Mercy Hospital of Buffalo operates in the Hospitals and Health Care industry, founded in 1904, with active status. Primary location shown is Buffalo, NY (144 Genesee St, Buffalo, NY 14203). There are 2 U.S. offices listed, but no East Aurora address is provided for a Mercy Diagnostic Center. - If you are seeking Mercy Diagnostic Center in East Aurora specifically, this page does not confirm its existence or address. For precise East Aurora diagnostics, consider checking Catholic Health network sites or calling the main Mercy Hospital of Buffalo contact number: +1 716-826-7000.
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