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Clinic Type

Internal Medicine

Address

375 Wampanoag Trail, Suite 301, East Providence, RI 02915

Phone

401-649-4050

Email

Opening Hours

Hours: Monday through Friday, 8:30 a.m. to 4:30 p.m. Visits by appointment only. After Hours care on Saturdays and Sundays for current patients.

Telehealth

Yes (MyChart portal for appointments, messages)

Services Offered

Insurance & Payment

Languages Spoken

FAQs

What are the hours of operation?

Hours: Monday through Friday, 8:30 a.m. to 4:30 p.m. Visits by appointment only.

Is there after-hours care?

We offer after hours care on Saturdays and Sundays for our current patients.

Is there a laboratory on site?

There is a Brown University Health laboratory on site.

How can I contact the office or access my medical information?

Please contact our office through the Patient Portal. You can request an appointment, ask questions, view lab results, and more through MyChart.

Awards & Accreditations

  • NCQA Patient-Centered Medical Home
  • Accountable Care Organization (ACO) member

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Apple Maps: 71% positive approval rating (based on 14 ratings) (14 ratings mentioned for the practice on Apple Maps)

Patients praise

  • Praise for individual physicians for being knowledgeable and caring
  • Efficient and friendly nursing staff in specific units
  • Modern and well-maintained facility
  • Ease of access for urgent or sick visits for some patients

Common complaints

  • Difficulty reaching office by phone
  • Long wait times for appointments and new patient intake
  • Issues with appointment cancellations and scheduling reliability
  • Poor communication and lack of follow-up on prescriptions or referrals

"I had the best care by the nurses especially Wendy during my infusion there. She was calm, comforting and extremely knowledgeable..."

Patient review on LocalityBiz

"communicating with this practice is a nightmare. no one answers the phone after 9am... my doctor is great. everything else sucks."

Patient review on LocalityBiz

"I've been a patient of Dr Mae Shen for approximately 1 year now. I'm very glad that she is my doctor. She's very [thorough] and personable. She doesn't rush my appointments..."

Patient review on BirdEye

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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