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Clinic Type

Emergency Medicine

Address

364 State Road, Vineyard Haven

Phone

508-693-4400

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Emergency Care

Yes

Services Offered

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Vitals, MapQuest, and similar local business directories.: Individual providers generally have ratings ranging from 3.3 to 4.8 out of 5 across various sites, though total practice reviews are limited. (Reviews found on third-party aggregation sites are few in number, typically fewer than 20 per site.)

Patients praise

  • Patients appreciate the timely care for urgent, non-life-threatening issues like tick bites or infections
  • Providers and staff are frequently described as professional, attentive, and caring
  • Patients value having a local independent option that avoids the emergency room for minor issues
  • Recent management changes have focused on expanding hours, hiring more staff, and clearing long-standing waitlists

Common complaints

  • Reports of staff being short or rude to patients
  • Complaints about difficulty getting appointments during busy times or when understaffed
  • Concerns regarding inaccurate online information about hours or walk-in availability
  • Mixed experiences with administrative efficiency and communication

"Good care, efficiently delivered! Had an infected tic bite and I got an appointment within just a few hours. The PA (Kelly) diagnosed it, and sent me on my way with a prescription and instructions called in to the lab within 20 minutes."

Patient review on LocalityBiz

"Unfortunately I had a very unhelpful experience here while on vacation. Needed to see a doctor or speak to a nurse due to a couple issues I was experiencing and the woman I spoke to was pretty short and said there was nothing they could do for me and that they were booked up for the next several days."

Patient review on LocalityBiz

"The most consistent thing I hear from patients is how surprised they are by the level of care our team provides. They talk about how they listen, ask thoughtful questions, and spend real time."

Owner/operator perspective in The Martha's Vineyard Times

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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Island Health Care (IHC) is a nonprofit federally qualified community health center serving Martha’s Vineyard, headquartered in Edgartown, MA. Key points: - Mission: equitable, high-quality, affordable health care with resources and support for social/economic needs; involved in public health leadership. - Network: part of a national system of health centers with common patient-centered standards and performance requirements. - Size and presence: employs 16 staff (+1 in the past year); operates 3 offices in the United States (all on Martha’s Vineyard), with HQ at 245 Edgartown-Vineyard Haven Rd, Edgartown, MA 02539-6941. - Contact: help@ihimv.org; phone numbers (508) 939-9358 and (508) 939-8644. - Status and funding: active nonprofit in Hospitals and Health Care; about $50k in total funding. - Other notes: aliases include “island health care” and “island health”; LinkedIn presence with modest following.

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