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About

Summary: Pediatric Adolescent Medicine is a medical practice focused on pediatric and adolescent care for infants, children, and teenagers. Based in Belchertown, MA, with additional offices in Wilbraham, MA, and Edgartown (implied by location query). Services emphasize a safe, nurturing environment and quality pediatric medical care. Key details: - Location: 432 State St, Belchertown, MA 01007; Wilbraham, MA; 2207 Boston Rd, Wilbraham, MA 01095 - Contact: Multiple US phone numbers listed - Industry: Medical Practices; NAICS 62, 621 - Website: pamcares.com - Staff and reach: Approximately 49 employees; monthly site visits around 1,890 - Focus areas: Pediatric and adolescent medicine for infants to teens; safe environment; healthcare services - Related context: Active provider with a small, US-based presence and connections to health systems and academic partners If you’re specifically seeking care in Wilbraham or Belchertown, the practice appears to operate multiple local offices and should be able to provide pediatric and adolescent medical services in that region.

Clinic Type

Pediatrics (multi-location group)

Address

2207 Boston Road, Wilbraham, MA 01095; 35 Turkey Hill Road, Belchertown, MA 01007

Phone

(413) 599-1201

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Emergency Care

After-hours calls handled by answering service; triage nurse via Nurse Triage Telephone Service

Services Offered

Insurance & Payment

Languages Spoken

FAQs

What are the after-hours procedures?

All after-hour calls are handled by our answering service. Non-urgent requests are forwarded to the office and addressed the following day during normal business hours. For sick child advice, calls are handled by our Nurse Triage Telephone Service; return time is about 30 to 60 minutes. The triage nurse cannot fill prescriptions or make appointments.

When was Pediatric & Adolescent Medicine established?

Pediatric & Adolescent Medicine (PAM) was established in 1987 in Wilbraham, MA. The Belchertown office opened in 2005.

What is the mission of PAM?

To provide excellent quality pediatric medical care to infants, children and teenagers in a safe and nurturing environment, addressing physical and mental health with attention to developmental needs and caregivers, seven days a week.

What services do you provide besides well-child visits?

Ongoing care for chronic conditions such as asthma, ADHD and developmental/behavioral concerns; care for acute illness; admission of seriously ill children to Baystate Medical Center; extensive referral network for specialty care.

Awards & Accreditations

  • MHQP Patient Experience Award (second year in a row) for top pediatrics in Massachusetts, Ease of Access to Care
  • MHQP 2023 Patient Experience Award – Ease of Access to Care

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 3.2 out of 5 stars (25 reviews)
  • Yelp/MapQuest aggregate: approximately 3 out of 5 stars (4 reviews)

Patients praise

  • received a patient experience award from Massachusetts Health Quality Partners (MHQP)
  • some patients appreciate specific doctors (e.g., Drs. Malek, Martins, Tocco)
  • some patients report kind and respectful care
  • convenient hours including weekend urgent care access

Common complaints

  • long wait times for appointments
  • difficulties obtaining medical records
  • unprofessional or rude staff interactions
  • perceived decline in care quality after staff turnover
  • perceived lack of support for children with special needs

"I took my twin boys in for their 18-month check-up with an appointment at 10:50. Unfortunately, the doctor didn’t come into the room until 11:40, leaving us waiting nearly an hour... This was incredibly rude and unprofessional."

LocalityBiz/User Review

"We have been extremely pleased with the care we've received from all the doctors at the Wilbraham office, especially Drs. Malek and Martins."

Yelp/MapQuest user review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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