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Clinic Type

Family Medicine

Address

620 W. Grove St. Grove Medical Complex, Second Floor, Suite 202, El Dorado, AR 71730

Phone

870-639-9939

Email

advancement@uams.edu

Opening Hours

Monday 7:30 a.m. – Noon; 12:30 – 5 p.m. Tuesday 7:30 a.m. – Noon; 12:30 – 5 p.m. Wednesday 7:30 a.m. – Noon; 12:30 – 5 p.m. Thursday 7:30 a.m. – Noon; 12:30 – 5 p.m. Friday 7:30 a.m. – Noon; 12:30 – 5 p.m. Saturday Closed Sunday Closed

Telehealth

Available (virtual visits)

Emergency Care

Not specified

Services Offered

  • Primary care
  • Pediatric and adult immunizations
  • Minor office surgical procedures
  • Telemedicine/virtual visits
  • In-house diagnostic and support services
  • Lab tests and test results viewing via MyChart
  • Pre-registration for visits
  • Prescription refills
  • Billing/price transparency information
  • New patient onboarding
  • Care for patients of all ages
  • Well-child care
  • Smoking cessation
  • Flu shots
  • Pregnancy information (related resources)

Technology & Equipment

  • MyChart (patient portal)
  • Telemedicine
  • On-site immunizations
  • Diagnostic and support services

Team

  • Jacquelene C. Childs, M.D. — M.D. Family Medicine Physician
  • Martha Garrett-Shaver, M.D. — M.D. Family Medicine Physician
  • Suzanne Herring, CNP — CNP Family Nurse Practitioner
  • C'Asia James, M.D. — M.D. Family Medicine Physician

Insurance & Payment

Not specified on page

Co-pays and deductibles due at check-in, Bill paying via MyChart (online)

Languages Spoken

  • English

Pricing

  • General Information and Appointments: 870-639-9939
  • Fax: 870-639-9914

Current Offers

New patient information

FAQs

What services are available at the Family Medical Center in El Dorado?

Primary care for patients of all ages, with on-site diagnostic and support services, minor office procedures, and immunizations.

Is telemedicine available?

Yes, virtual and phone visits are offered for existing patients.

Telemedicine service availability

This service is available to existing patients only. Patients should call 870-639-9939 to schedule a telemedicine appointment.

How to refill a prescription

Refill requests can be sent by your pharmacy as an eScribe to our clinic, or you can request a refill during your appointment. If filled at the UAMS Health Outpatient Pharmacy, you can refill online via MyChart.

New patient setup / first appointment check-in

Check in 15 minutes before your appointment. Bring photo ID, insurance card, medication list, and any medical records available.

Awards & Accreditations

  • Awards and Recognition

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: No reviews yet (as of the page crawl) (0 reviews)
  • UAMS provider profile (C'Asia James, M.D.): 4.8/5 overall (49 ratings, 9 comments)

Patients praise

  • High provider ratings for patient experience (e.g., professional/courteous, listened well, clear communication)
  • Online paperwork/appointments may help streamline visits

Common complaints

  • No direct clinic-level complaint/review evidence found from the provided clinic review sources (Birdeye shows no reviews)
  • Some reviews on the Birdeye page appear to be for UAMS-related services/providers rather than specifically the El Dorado Family Medical Center clinic location

"“I'm very pleased with my team.”"

UAMS Health provider profile for C'Asia James, M.D.

"“Just Wish She Or Any Dr Could Understand What The Patient Is Saying And Just Try And See If We Can Come To An Agreement”"

UAMS Health provider profile for C'Asia James, M.D.

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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