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About

Newhaven Counseling & Health Services (El Dorado, AR) is a nonprofit behavioral health and primary care provider founded in 1967. Its main location at 715 N College Ave, El Dorado, offers behavioral health services, substance abuse treatment, and primary care, with a focus on connecting behavior, health, and well-being. The organization operates a second location, Newhaven Recovery Lodge, at 2301 Champagnolle Rd, El Dorado, a peaceful recovery facility opened in 2024. Overall, Newhaven serves the El Dorado area (and nearby South Arkansas communities) with integrated mental health, addiction treatment, and health services through two offices.

Clinic Type

Mental Health

Address

715 North College, El Dorado, AR 71730

Phone

800-825-1554

Email

Opening Hours

Mon - Thu: 8 AM to 5 PM

Emergency Care

Urgent 24-hour availability

Services Offered

  • Mental health counseling
  • behavioral health services
  • therapy
  • medical professionals
  • paraprofessional staff
  • sliding/discounted fee schedule
  • 24/7 urgent availability
  • community mental health center
  • certified community behavioral health clinic

Insurance & Payment

  • discounted/sliding fee based on income

Discounted/sliding fee schedule available based on family size and income; no denial based on ability to pay

Discounted fees, sliding fee scale based on income and family size, sliding fee, discounted private pay

Financing: Discounted/sliding fee schedule based on family size and income

Languages Spoken

  • English

Pricing

  • Discounted/sliding fee schedule based on family size and income

FAQs

What are your clinic hours?

Mon - Thu: 8 AM to 5 PM; Friday: 8 AM to 4 PM.

Do you offer urgent or 24-hour crisis support?

Yes, urgent 24-hour availability and a 24 Hour Crisis Line.

Where is the main location?

715 North College, El Dorado, AR 71730.

Commitments

  • No one will be denied access to services due to inability to pay; discounted/sliding fee schedule available based on income

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Yelp: 3.0/5 (8 reviews)

Patients praise

  • Helpful and supportive staff in some interactions
  • Effective mental health support for some patients, assisting them in overcoming difficult personal challenges
  • Clean facility environment

Common complaints

  • Difficulty getting appointments or meeting scheduled times
  • Long wait times in the clinic
  • Challenges with prescription management and medication refills
  • Communication issues, including difficulty reaching staff by phone
  • Perceived inefficiency in administrative operations

"I recommend this place if you are struggling mentally. It has brought me from a deep dark place."

Krystal Sims, patient review

"Appointments set are not met, waiting rooms are fuller than staff... 3 hour waits. Clean but inefficient. Good patient interaction but no acknowledgment of failures."

Lee Chevalier, patient review

"You can't get them to answer the phone... They have botched my scripts every single month. You can't get meds or any prescriptions sent in without spending literal weeks waiting."

Anonymous reviewer on LocalityBiz

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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