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Clinic Type

Primary Care

Address

620 W. Grove St. Grove Medical Complex, Second Floor, Suite 202, El Dorado, AR 71730

Phone

870-639-9939

Email

advancement@uams.edu

Opening Hours

Monday 7:30 a.m. – Noon 12:30 – 5 p.m. Tuesday 7:30 a.m. – Noon 12:30 – 5 p.m. Wednesday 7:30 a.m. – Noon 12:30 – 5 p.m. Thursday 7:30 a.m. – Noon 12:30 – 5 p.m. Friday 7:30 a.m. – Noon 12:30 – 5 p.m. Saturday Closed Sunday Closed

Telehealth

Yes (UAMS HealthNow telemedicine available 8 a.m. – 8 p.m., seven days a week)

Emergency Care

If you are in need of urgent or emergency care, call 911 or go to your nearest emergency department at your local hospital.

Services Offered

  • Primary care
  • Family medicine

Team

  • Jacquelene C. Childs, M.D. — M.D. Family Medicine Physician
  • Martha Garrett-Shaver, M.D. — M.D. Family Medicine Physician
  • Suzanne Herring — CNP Family Nurse Practitioner
  • C'Asia James, M.D. — M.D. Family Medicine Physician

Insurance & Payment

Languages Spoken

FAQs

What services are offered?

Primary care and family medicine services for all ages; minor office surgical procedures; routine immunizations.

Is parking available?

Free parking next to the building.

What are your hours?

Monday 7:30 a.m. – Noon 12:30 – 5 p.m.Tuesday 7:30 a.m. – Noon12:30 – 5 p.m.Wednesday 7:30 a.m. – Noon12:30 – 5 p.m.Thursday 7:30 a.m. – Noon12:30 – 5 p.m.Friday 7:30 a.m. – Noon12:30 – 5 p.m.Saturday Closed Sunday Closed

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • UAMS Health - Family Medical Center (via WebMD listing context): No clinic-level rating found in provided sources (No review count found (Birdeye shows 0 reviews))
  • Dr. Gregory Smart (Family Physician, El Dorado, AR; associated family medicine in area): 3.5/5 (14 ratings (1 review shown))
  • South Arkansas Regional Health Center (nearby/adjacent facility; not explicitly Family Medical Center): 4.25/5 (539 reviews)

Patients praise

  • Some ratings/feedback appear in related clinician/facility listings (e.g., Dr. Smart has a 3.5/5 on WebMD).

Common complaints

  • Birdeye listing indicates no reviews for UAMS Health - Family Medical Center (data gap).
  • A WebMD review about Dr. Gregory Smart describes very negative experience ("Horrible service. Heartless caregiver...").
  • Related facility reviews include severe negative experiences (e.g., Rehab.com review text describing being treated poorly).

"“Horrible service. Heartless caregiver. They do not care about families, their lives and the impact of work/life balances.”"

WebMD - Dr. Gregory Smart, MD (patient review)

"“UAMS Health - Family Medical Center has no reviews yet.”"

Birdeye - UAMS Health - Family Medical Center listing

"“Absolutely horrible!! Staff doesn't care about their patients and I was treated like an animal!!”"

Rehab.com - South Arkansas Regional Health Center reviews

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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