Crystal Lake/Elgin | Chicagoland, Indiana & Northern New ...
Nephrology • Elgin, IL • Locations in Crystal Lake locations
Clinic Type
Nephrology
Address
Crystal Lake / Elgin area (Crystal Lake/Elgin)
Phone
847-531-5911, 815-301-1001
OCRComplaint@hhs.gov
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
—
Team
Insurance & Payment
—
Languages Spoken
—
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Crystal Lake Dental Associates: 4.8/5 (1,283 reviews)
- Mercyhealth Crystal Lake East: 4.9/5 (261 reviews)
- Crystal Lake Oral & Maxillofacial Surgery: 4.7/5 (556 reviews)
- Mohs Surgery & Dermatology Center (Elgin & Crystal Lake): 4.88/5 (2,995 reviews)
- Northwestern Medicine Immediate Care (Crystal Lake/Elgin): 2.8/5 (88 reviews)
Patients praise
- Highly skilled and knowledgeable medical professionals who explain treatment plans clearly
- Professional, courteous, and efficient staff in many practices
- Effective results and positive surgical outcomes for many patients
- Good accessibility and ability to get appointments on short notice at some locations
Common complaints
- Billing and insurance issues, including unexpected out-of-network charges and insurance denial due to paperwork errors
- Long wait times and unprofessional front-office staff behavior (e.g., gossiping, ignoring calls)
- Perceived poor bedside manner, lack of care, and dismissive attitudes from some medical providers
- Concerns regarding over-diagnosis or unnecessary procedures
"I was billed for services that my insurance company denied because of the office not submitting the required paperwork and x rays."
— Crystal Lake Dental Associates review"I have never felt so much like I was bothering someone. The whole ER staff acted like they just didn't care or want me there."
— Mercyhealth Crystal Lake East review"Dr. Van Thiel is an excellent provider. He always takes the time to answer all my questions, no matter how many!"
— Dr. Geoffrey Van Thiel patient reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Sumit Bector MD | Chicagoland, Indiana & Northern New Jersey — Aug 8, 2025
- Ramp to Route 14 in Crystal Lake closed due to car fire – Shaw Local — Jul 7, 2026
- Elgin man admits to delivering fatal doses of cocaine, fentanyl that led to 4 overdoses, 2 in Marengo – Shaw Local — Jul 10, 2026
- Elgin Symphony Orchestra returns to Raue Center for Holiday Spectacular – Shaw Local — Dec 6, 2025
- Folk artist creates community puzzle mural in Elgin for 250th anniversary celebration — Jun 27, 2026
Information sourced from the clinic's website as of July 11, 2026.
More nephrology clinics in Elgin
Summary: Kidney Care Center (Germane Nephrology Associates, S.C.) is a private hospital and nephrology practice headquartered in Joliet, IL, offering diagnosis and treatment of kidney-related conditions. Services include general nephrology, hypertension management, dialysis, and transplant care, delivered by nephrologists and nurse practitioners as part of an integrated care team. The organization has 2 U.S. offices (HQ in Joliet) and operates in partnership with Germane Nephrology Associates, S.C. The listed contact options include appointments@kidneycares.com and phone numbers: 855-543-6399, 815-714-7159, and +1-815-741-6830. While the page highlights Joliet, IL headquarters, there is no explicit mention of an Elgin, IL location in the provided details. If you’re seeking Kidney Care Center services specifically in Elgin, IL, consider contacting the center directly or visiting kidneycares.com to confirm any Elgin office availability or nearby locations.
Comparing your options?
See other nephrology clinics in Elgin, or search the full directory by insurance, ratings, and more.