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About

Northwestern Medicine is a nonprofit health system affiliated with Northwestern University, headquartered in Chicago, IL. It operates 10+ hospitals and numerous physician offices across Illinois, including locations in Elgin, with a network of urgent care centers and close ties to Lurie Children’s Hospital and the Ryan AbilityLab. Its flagship is Northwestern Memorial Hospital. Key details: - Formation: 2009; 501(c)(3) nonprofit - Region served: Illinois (including Elgin) - Services: Regional health system with hospitals, academic centers, and specialty care - Notable facilities: Northwestern Memorial Hospital; network includes Prentice Women's Hospital, Marianjoy Rehabilitation Hospital, and others - Affiliations: Feinberg School of Medicine, Lurie Children’s Hospital, Ryan AbilityLab - Leadership: CEO Howard Chrisman, CFO John A. Orsini - Contact: Main phone 1-844-662-8837 - Website: nm.org If you’re specifically looking for Northwestern Medicine in Elgin, IL, you’ll find affiliated facilities and physician offices within the broader Northwestern Medicine network in Illinois, with Elgin-area services typically accessed via the network’s regional hospitals and outpatient centers.

Clinic Type

Primary Care

Address

North Randall Road, Elgin, IL

Phone

6309334800

Email

kflesch@nm.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • primary care
  • internal medicine
  • rheumatology
  • endocrinology
  • specialty care for families

Team

  • Northwestern Medicine Elgin — Location
  • Northwestern Medicine Endocrinology Elgin — Department
  • Northwestern Medicine Rheumatology Elgin — Department

Insurance & Payment

Languages Spoken

  • English

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Northwestern Medicine Rheumatology Elgin): 2.3/5 (3 reviews)
  • Healthgrades (Dr. William Nelson): 3.1/5 (10 reviews)
  • Vitals (Dr. John A. Kefer): 4.1/5 (3 reviews)
  • Healthgrades (Natalie Connolly, NP): 4.0/5 (4 ratings)

Patients praise

  • Highly regarded physicians with strong diagnostic skills and attentive care
  • Positive interactions with staff described as helpful and calming
  • Physicians noted for taking time to listen and explain conditions clearly
  • Effective communication and patient-centered approaches by several providers

Common complaints

  • Complaints regarding bedside manner, perceived lack of empathy, or dismissive attitudes from some providers
  • Issues with appointment scheduling and administrative responsiveness
  • Concerns regarding insurance coverage verification procedures
  • Reports of feeling rushed during appointments

"Simply put, Kefer is the worst, most condescending person I have ever met in my life. He did not listen... he treated me as though I was a tiresome child rather than a 70-year old intelligent patient."

Vitals review of Dr. John A. Kefer

"Dr. Langman listens to his patients, applies good judgment, takes the time to do his research when necessary, cares about his patients as human beings, and is an excellent diagnostician."

Healthgrades review of Dr. Robert Langman

"Dr. Giangreco is very patient, explains everything so my very elderly mother can understand. Very calming, soothing presence. Office staff is always very helpful."

Birdeye review of Dr. David Giangreco

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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