Geriatric Medicine - | Crystal Run Healthcare
Geriatric Medicine • Elmira, NY • Since 1996
About
Crystal Run Healthcare is a multi-specialty medical group headquartered in Middletown, NY, with Optum backing. Founded in 1996, it operates 14 offices across New York’s Hudson Valley, including Elmira/nearby regions. The system offers extensive services across 50+ specialties, including geriatrics, internal medicine, primary care, cardiology, endocrinology, orthopedics, and behavioral health, supported by 375+ physicians/APCs. As a private company under Optum, Crystal Run emphasizes value-based care and community well-being, serving the lower Catskills and Hudson Valley with numerous locations and advanced diagnostic/imaging capabilities. For geriatric medicine in Elmira, Crystal Run Healthcare provides access to geriatric-focused primary and specialty care through its umbrella of physicians and affiliated clinics.
Clinic Type
Geriatric Medicine (multi-location group)
Address
55 Crystal Run
Phone
Middletown: 845.703.6999; Monroe: 845.615.6999
noreply@optum.com
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What is geriatric medicine?
Geriatric medicine is a sub-specialty of internal medicine that focuses on diagnosing, managing, and treating diseases and disorders that affect older adults.
What is the goal of geriatric care at Crystal Run Healthcare?
To help seniors achieve healthy aging by diagnosing, treating, and coordinating care for conditions that require special consideration for aging patients.
Who can serve as primary care providers for older adults?
Geriatric specialists are trained in internal medicine and can serve as primary care providers for older adults.
How does Crystal Run coordinate care?
PCPs coordinate patient care where needed, whether in the office, hospital, ICU, or nursing home, and their electronic health records link with specialists for integrated care.
Where are Crystal Run’s geriatric medicine services offered?
Middletown, NY and Monroe, NY
Photos
What Patients Say
Overall sentiment across review platforms: negative
- Zocdoc: 4.46/5 (Middletown Urgent Care) (130 reviews)
- Yelp: 1.5/5 (Middletown) (246 reviews)
- Yahoo Local: 2.5/5 (Monroe) (44 reviews)
Patients praise
- Professional and compassionate individual staff interactions in specific departments
- Satisfactory experiences for certain routine procedures or specific specialists
Common complaints
- Long wait times at check-in and for appointments
- Difficulties with administrative tasks such as prescription faxing and billing errors
- Poor customer service and perceived lack of responsiveness during phone calls
- Dissatisfaction with quality of care and accessibility since the Optum acquisition
"Another phone call, I’m on for 50 minutes, an hour - only to be hung up on."
— Patient, News 12 Report (2025)"The line to be checked in was out the door. It was like waiting in a que at the airport."
— Patient Review, Yahoo LocalSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Optum negotiating sale of some specialty practices at Crystal Run - Mid Hudson News — Jun 28, 2026
- LECOM Health Celebrates Ribbon Cutting at New Rural Health Clinic of Meadville - LECOM Health — Sep 9, 2025
- Corning, LECOM at Elmira announce scholarship to address rural health-care shortages – Central New York Business Journal — Oct 30, 2025
- Corning Incorporated and LECOM at Elmira Launch Future Foundations Health Scholarship to Address Rural Healthcare Shortages — Oct 1, 2025
Information sourced from the clinic's website as of July 11, 2026.
More geriatric medicine clinics in Elmira
Summary: - Arnot Health is a nonprofit regional healthcare system based in Elmira, NY, serving an eight-county area in Southern Tier New York and Northern Tier Pennsylvania. - It operates three hospitals and a 270-provider multi-specialty group; services include geriatrics alongside broader hospital and physician care. - The system emphasizes community service, patient care, and regional partnerships, and is part of Centralus Health with Cayuga Health, expanding regional reach. - Key details: address at 600 Roe Ave, Elmira, NY 14905; main contact numbers 607-271-3782 and 607-737-4100; website arnothealth.org. - Notable operational context: large nonprofit healthcare organization with substantial local employment and regional integration, including a focus on medical specialties and patient-centered programs that may encompass geriatric care within its offerings.
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