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What Patients Say

Overall sentiment across review platforms: mixed

  • CMS HCAHPS (reported by Momentary Labs): 3 out of 5 stars (based on 1,227 surveys) (1,227 patient surveys)
  • WebMD Care (for an individual physician): 4 out of 5 (1 rating)
  • Vitals (for an individual physician): 3.8 out of 5 (5 ratings)
  • Healthgrades: 64% recommend the hospital

Patients praise

  • some patients reported receiving compassionate and helpful care from specific staff members (e.g., nurses)
  • favorable cleanliness ratings for the facility overall
  • emergency department performance metrics like wait time for initial assessment are sometimes better than state averages

Common complaints

  • long wait times in the emergency department
  • perceived unprofessional behavior or lack of empathy from some staff members
  • feeling of being ignored or forgotten while in a room
  • concerns regarding the thoroughness or quality of care provided by some ER physicians

"My mom was being treated in the emergency room on 12/7/2017, and she was being taken care of by nurse Lesli. She went out out her way to make her feel comfortable, and attend to her needs. She was kind and caring."

Vymaps user review

"We went to emergency room, my daughter needed stitches got there at 7:15 did not get seen until 10:45 ... The ER nurse was sitting there with her feet up eating grapes while my daughter bleed . Go to Amherst it would be better and faster"

Vymaps user review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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