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Clinic Type

Family Medicine

Address

5241 Buffalo Road, Erie, PA 165101?

Phone

1-800-533-8762

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

Team

  • Alyssa C. Olson — CRNP
  • Kristan Chilcott — PA-C
  • Robert W. Geiger — DO
  • James A. Gade — DO
  • Craig T. Johnston, Jr. — DO
  • Philip M. Cacchione — DO
  • Christine (Brown) Agnello — MD
  • Rebbecca Leann Hertel — DO
  • Madison Wainwright — PA-C
  • Anne B. Mitchell — PA-C
  • Cary R. Peterson — DO
  • Jennifer Lynne Colton — DO

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • UPMC ProviderMatch (Dr. Gary L. Neer): 4.9/5 (327 ratings, 96 reviews)
  • UPMC ProviderMatch (Dr. Herbert John Morrow III): 5/5
  • UPMC ProviderMatch (Dr. Christine Agnello): 4.9/5
  • UPMC ProviderMatch (Dr. Anne-Marie Liszka): 4.9/5 (277 ratings, 61 reviews)
  • UPMC ProviderMatch (Dr. Erin E. Shaffer): 4.8/5 (271 ratings, 72 reviews)
  • UPMC ProviderMatch (Dr. Christie J. Ray): 4.9/5 (283 ratings, 84 reviews)

Patients praise

  • many individual family medicine providers are highly rated for being attentive, compassionate, and knowledgeable
  • patients appreciate doctors who take time to listen and thoroughly explain health concerns
  • strong patient loyalty and long-term relationships with specific primary care physicians in the UPMC network

Common complaints

  • reports of dismissive or rushed communication from some providers
  • difficulties with administrative tasks such as medication refills, scheduling, and phone communication
  • patient concerns regarding continuity of care and abrupt changes in treatment plans
  • complaints about specific clinic staff interactions and office management policies

"Dr Neer is a great doctor-- listens to your issues , analyses, and discusses solutions. Very professional and knowledgeable."

UPMC ProviderMatch (Dr. Gary L. Neer)

"I wish the scale went higher than 5 because Dr. Morrow is a 10!! He has never rushed me through an appointment or made me feel like I was wasting his time."

UPMC ProviderMatch (Dr. Herbert John Morrow III)

"Staff is very rude. Impossible to get medication re-fills promptly and/correctly. Long on hold waits which then times out and disconnects you."

LocalityBiz (UPMC Hamot Primary Care Network)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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