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Clinic Type

Ear, Nose & Throat (ENT)

Address

920 Grand Ave, Spencer, IA 51301

Phone

(712) 262-8120 (Primary) 1 (800) 262-8125 (Toll-Free) (712) 262-7028 (Fax)

Email

mschauer@spencerhospital.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Balance Disorders
  • Chronic Sinusitis
  • Head and Neck Cancer: Signs and Symptoms
  • Head and Neck Surgery
  • Hearing Loss
  • Snoring and Sleep Apnea
  • Tonsillectomy

Insurance & Payment

—

Languages Spoken

—

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 3.7/5 stars (21 reviews)
  • Medical News Today: 3.5/5 stars (8 reviews)

Patients praise

  • Praise for medical skill and clinical expertise of providers
  • Professional and reassuring bedside manner from certain doctors
  • Recognition of helpful and compassionate administrative staff members

Common complaints

  • Reports of rude or unhelpful administrative/reception staff
  • Frustration with appointment scheduling, including cancellations and wait times
  • Some patients reported negative experiences with older procedures or bedside manner

"The doctor he sees is great but there is a very rude nurse that needs to find a new field to work in... It would be nice if they could find a kind person who actually seemed like they cared."

— Birdeye user review

"A patient shared positive feedback about their wonderful experience with Susan during check-in at Northwest Iowa ENT. Her kindness and compassion truly made a difference."

— Spencer Hospital Instagram post

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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