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Clinic Type

Women's Health

Address

890 River Road, Eugene OR 97404

Phone

541-688-0674

Email

Opening Hours

8:00 AM - 5:00 PM Monday-Friday

Emergency Care

We offer 24/7 physician on-call services but do not offer onsite emergency services. Do not take emergency walk-ins. If medical emergency, call 9-1-1 or go to ER.

Services Offered

  • women's health
  • gynecology
  • annual Pap tests
  • birth control options & education
  • menstrual cycle conditions
  • breast exams
  • options for menopause
  • pelvic exams
  • IUD placement & removal
  • personalized healthcare plans
  • preventative care
  • comprehensive care
  • online appointments
  • text reminders
  • internet portal
  • Healow App access
  • immunization records
  • routine gynecology care
  • care for women in Eugene, Springfield and surrounding areas
  • team-based care
  • care management
  • laboratory services

Technology & Equipment

  • Healow App
  • online appointment systems
  • patient portal

Team

  • Dr. Patricia Buchanan — Board-Certified Provider
  • Staff providers — Team of providers

Insurance & Payment

  • Regence
  • Blue Cross Blue Shield
  • Moda
  • Meritain
  • Providence
  • PacificSource
  • Health Net
  • Medicare
  • Medicare Supplements (AARP)
  • Medicaid (Trillium and PacificSource)

Currently, not in-network with Lifewise or Cigna. Trillium patients are assigned by Trillium.

self-pay, cash, checks, major credit cards, Prompt payment discount of 20%, All major credit cards

Financing: prompt payment discount of 20% for self-pay patients

Languages Spoken

  • English

Pricing

  • Insurances accepted list above
  • Self-pay discount available

Current Offers

Self-pay discount — 20% off

FAQs

Do you accept insurance?

Yes, most insurances are accepted; Lifewise and Cigna are not in-network; Trillium assigned by Trillium.

What are the hours?

Open 8:00 AM - 5:00 PM Monday-Friday.

Do you accept new patients?

We are only accepting new patients with commercial insurance at this time.

What are your business hours?

We are open 8:00 AM - 5:00 PM Monday-Friday.

Do you accept my insurance?

We currently in-network with: Regence, Blue Cross Blue Shield, Moda, Meritain, Providence, PacificSource, Health Net, Medicare, Medicare Supplements (AARP), Medicaid (Trillium and PacificSource). Lifewise and Cigna are not in-network.

What if I don’t have insurance?

We also offer self-pay solutions for those without insurance.

Can I pay my bill online or view records?

The Healow App and Patient Portal provide access to records, lab/test results, statements, and online payments.

Do you offer self-pay options?

Yes. Self-pay patients must pay for their first visit in full at the time of visit. A 20% prompt payment discount is available.

How do I contact my provider?

You may message through the Patient Portal Website or Healow App, or call 541-688-0674 between 8 AM and 5 PM Monday – Friday.

Do you offer onsite emergency services?

No onsite emergency services; 24/7 physician on-call, no emergency walk-ins; call 9-1-1 or go to ER in a medical emergency.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Google/Birdeye: 3.6/5 (89)

Patients praise

  • Highly experienced and attentive individual physicians (e.g., Dr. Beyerlein, Dr. Edwards, Dr. Stenshoel)
  • Compassionate and warm office environments
  • Helpful and friendly reception staff (in specific instances)
  • Thorough explanation of medical concerns and patient-centered care

Common complaints

  • Inadequate communication and lack of responsiveness
  • Perceived lack of empathy or dismissiveness from certain providers
  • Challenges with scheduling and appointment cancellations
  • Professionalism concerns regarding staff interactions

"I’ve been seeing Dr. Edwards since 2015 and have nothing but praise... She really takes the time to explain everything, answer any and all questions you may have, and makes you feel that she cares for you and your priorities/family."

Pacific Women's Center Patient Review

"Many reviews highlight a concerning lack of empathy and attentiveness from Dr. Gillian Betterton, with patients feeling dismissed and unheard during appointments."

Wheree.com summary of patient reviews

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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