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Clinic Type

Obstetrics and Gynecology

Address

Evanston Sherman Avenue (Sherman Plaza area)

Phone

8475357057

Email

kflesch@nm.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

Team

  • Northwestern Medicine Obstetrics and Gynecology Evanston Sherman Avenue Team, Board-certified OB/GYN specialists — Team

Insurance & Payment

Languages Spoken

Awards & Accreditations

  • America’s Best Hospitals (U.S. News & World Report) – Northwestern Memorial Hospital ranked No. 1 in Illinois for 14 straight years, 2025–2026

Photos

What Patients Say

Overall sentiment across review platforms: positive

  • Northwestern Medicine Official Website: Generally 4.8 to 5.0 out of 5 stars for practice locations and many individual faculty providers
  • WebMD Care: Individual ratings range from 3.5 to 5.0 out of 5 stars depending on the specific physician (Typically 18 to 30 ratings per individual physician profile)

Patients praise

  • High overall star ratings across Northwestern Medicine OB/GYN practice sites
  • Physicians often praised for being kind, knowledgeable, and genuinely caring
  • Strong patient appreciation for thorough explanations and bedside manner
  • High level of trust in medical expertise and personalized care approaches

Common complaints

  • Some reports of long wait times for specific providers
  • Occasional instances where patients felt unheard or received subjective/insensitive communication during specialized screenings
  • Concerns regarding staff courtesy for some individual providers

"I never feel rushed during my appointments, and she always takes the time to listen and answer my questions. Dr. Keen treats her patients with genuine compassion and provides personalized, attentive care."

Patient review on WebMD for Dr. Melissa Keene

"Dr. Keene has a wonderful bedside manner. Really takes the time to know her patients and never rushes you out the door. She is highly knowledgeable and trustworthy and I recommend her without hesitation!"

Patient review on Vitals for Dr. Melissa Keene

"Unfortunately I feel that this doctor was thoughtless and insensitive during me level 2 scan. He sent me away telling me that my scan and measurements were perfect, but that his subjective thoughts were that I needed a rescan in 6 weeks."

Patient review on Vitals for Dr. David W. Ouyang

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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