Eye Doctors in Evanston, IL | Big City Optical on Church St
Optometry • Evanston, IL • Since 2017
About
Big City Optical is a Chicago-based eyecare boutique with 13 locations in Illinois, offering eye exams, contact lenses, prescription eyeglasses, and sunglasses, plus specialties like Vision Therapy and Low Vision. While their listed locations include Chicago-area shops (and Glenview/Bannockburn), their Evanston presence isn’t explicitly listed among the provided offices. If you’re specifically seeking Eye Doctors in Evanston, IL or a Church Street Evanston location, contact vision@bigcityoptical.com or check their site for the latest Evanston/Church Street scheduling and address details.
Clinic Type
Optometry
Address
811 Church, Evanston, IL 60201
Phone
(847) 425-0086
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Opening Hours
Thursday–Friday 9:00AM–5:00PM; Saturday 9:00AM–5:00PM
Emergency Care
Available during operating hours; advise contact for eye-related crisis
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
Do you offer emergency eye care?
All our facilities are well-prepared to address critical eye emergencies. If you or a family member are facing an eye-related crisis within our operating hours, please contact us promptly. We are better equipped to handle critical eye health situations than a typical hospital ER.
What is the address for the Evanston location?
811 Church St, Evanston, IL 60201
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: positive
- Yelp/MapQuest: 4.5 out of 5 stars (40 reviews (on Yelp))
- BestProsInTown: Not explicitly stated numerical rating (187 reviews)
Patients praise
- Excellent and helpful customer service for repairs and adjustments
- Friendly, professional, and accommodating staff
- Efficient and high-tech eye exam experience
- Willingness to go above and beyond for customers, including free minor repairs
Common complaints
- Concerns regarding recent decline in customer service quality
- Dissatisfaction with the bedside manner of some optometrists during exams
"The best customer service experience I've ever had. Christina was a life saver and repaired my glasses that were completely bent. She went above and beyond to help me."
— Yelp review via MapQuest"My family of four has gone here for a few years. Unfortunately, this year the service has taken a steep downward decline. Customer service is the differentiator and with so many other options..."
— Yelp review via MapQuest"I was disappointed (again) with today's optometrist as I was with the optometrist last year. Today's optometrist lacked 'bedside..."
— Yelp review via MapQuestSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- "Vizz Drops" Now Available At Big City Optical in Chicago — Oct 30, 2025
- Big City Optical Opening 20th Location in Oak Brook, Illinois | lifestyle.allpodcasts.com — Jul 16, 2025
- Eyewear Store Coming To Old Park Ridge StretchLab Spot - Journal & Topics Media Group — Jun 9, 2026
- Chicago Native Opens Hometown Practice | Women In Optometry — Nov 3, 2025
- Kirk Eye Center Brings Advanced WaveLight Plus LASIK Technology to Chicago Patients — Jun 30, 2026
Information sourced from the clinic's website as of July 11, 2026.
More optometry clinics in Evanston
Summary: The Northwestern Medicine Department of Ophthalmology is a nonprofit medical practice based in Chicago, IL, offering treatment and management of the full spectrum of eye diseases. Primary contact: 312-695-8150. The department is part of Northwestern Medicine and maintains a presence in the Chicago area; this entry does not specify an Evanston location or an Evanston Sherman Avenue site. If you’re seeking an optometry-specific or Evanston-based location, this page may not list it and you may want to search for Northwestern Medicine optometry or ophthalmology clinics in Evanston, IL.
Evanston Eye Wellness Inc. is a small private eye-care provider based in Evanston, Illinois. They offer comprehensive eye exams and vision-correction services, with an on-site optical department featuring designer frames and precision lenses from top brands. The practice appears to be a solo operation (1 employee) serving Evanston and nearby areas, with a focus on healthcare and eye care. Contact: info@evanstoneyewellness.com; phone: (847) 859-6877. Website: evanstoneyewellness.com.
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