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Clinic Type

Rheumatology

Address

Phone

847-316-4000

Email

mreece@primehealthcare.com

Opening Hours

Not published — contact the clinic to confirm hours.

Emergency Care

24/7 emergency services, Level I adult trauma center

Services Offered

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Aggregated): 3.5 out of 5 stars (596 reviews)
  • Rehab.com: 3.7 out of 5 stars (662 reviews)
  • Consumer's Checkbook (Emergency Services): 72% superior rating (39 ratings)

Patients praise

  • Compassionate and kind nursing/clinical staff in certain departments
  • High patient recommendation rates reported by some sources
  • Positive experiences with emergency care responsiveness for some patients
  • Commitment to infrastructure investment following recent acquisition by Prime Healthcare

Common complaints

  • Concerns regarding communication between staff and patients
  • Reports of long wait times or lack of urgency in the emergency department
  • Inconsistent quality of care reported by some patients
  • Specific complaints about medical errors or neglect in critical situations

"Thank you to the wonderful doctors and nurses for easing my pain. I felt kindness, care, and compassion."

Rehab.com review

"The most troubling thing about the visit was that they did not offer me an HIV prophylactic as they should have done... I was told 'sometimes that happens.'"

Birdeye review

"Never had to wait more than 20 minutes to be triaged. Staff were attentive and provided service in a timely manner."

Consumer's Checkbook review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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Northwestern Medicine is a nonprofit health system affiliated with Northwestern University, based in Chicago, with 12 US offices including locations in Illinois. Their rheumatology services are part of the system’s specialty care network, with facilities and clinicians across the region (incl. Evanston). The Evanston location referenced (Sherman Avenue) suggests a local care site within the Northwestern Medicine network offering access to rheumatology specialists, among other services. For exact address, Rheumatology appointment availability, and hours at the Evanston Sherman Avenue site, contact Northwestern Medicine or visit their website’s locations/specialty pages.

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