MGH Everett Family Care
Hospital • Everett, MA
Clinic Type
Hospital
Address
19 Norwood Street Everett, MA 02149
Phone
617-394-7500
patientbilling@partners.org
Opening Hours
8:00 a.m.–8:00 p.m.
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
What are the hours for MGH Everett Family Care?
8:00 a.m.–8:00 p.m.
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 2.8/5 stars (50 reviews)
- WebMD: 1/5 stars (1 review)
- Mass General Brigham Official Provider Profiles: 4.8 to 4.9/5 stars (provider-specific) (Multiple reviews per provider (39-49 reviews each))
Patients praise
- Highly regarded individual physicians, including Drs. Ting, Kaur, and Coates-Krawitz, often praised for being caring, thorough, and excellent listeners
- Patients report feeling heard and respected during appointments with their specific providers
- Many patients highlight long-term relationships with the practice (decades) as evidence of trust and high-quality care
- Helpful and responsive follow-up through digital tools like Patient Gateway
Common complaints
- Difficulties with telephone access and long wait times to speak to staff
- Reports of poor administrative or front desk service, including perceived unprofessionalism or lack of courtesy
- Frustration with prescription refill delays
- Occasional concerns about communication with specific providers or perceived lack of attention during complex situations
"There's a reason I stay with Dr. Ting. He's very thorough, very knowledgeable, and seems to take my concerns very seriously."
— Patient review of Dr. David Ting, MGH Everett Family Care"I called to make an appointment and waited online for 16 mins, I hung up called back and waited again another 8 mins... the office staff is incompetent to say the least."
— Patient review, Birdeye"I wouldn't want any other doctor like her... she listens to patient and their worries and she cares about her patients."
— Patient review of Dr. Heather E Coates-Krawitz, MGH Everett Family CareSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- A Culture of Compassion: Donors Give Back to Mass General Community - Mass General Giving — Sep 16, 2025
- CVS and MGB want to collaborate to provide primary care — Jul 31, 2025
- MGB, CVS primary care partnership could inflate health care spending — Apr 16, 2026
- Experts Have Reservations About Proposed MGB-CVS Primary Care Clinics | News | The Harvard Crimson — Sep 24, 2025
- Dr. Kenneth R Shuman, MD - Durham, NH - Family Medicine — May 4, 2026
Information sourced from the clinic's website as of July 11, 2026.
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