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Excelsior Orthopaedics is a comprehensive musculoskeletal center based in Amherst, NY, offering a full range of orthopaedic care for muscle, bone, and joint pain. Key services include general orthopaedics, physical and occupational therapy, shoulder/arm/elbow, knee/leg, spine, and sports medicine with performance training, imaging (X-ray/MRI), and urgent care through Excelsior Express. The practice emphasizes advanced treatment options, coordinated care, and convenient access across nine offices. If your focus is Pain Management in Excelsior Springs, note that Excelsior Orthopaedics is located in Western New York (Amherst/Buffalo area) and does not appear to have a location in Excelsior Springs. For pain management, consider their musculoskeletal pain treatments within their orthopaedics and therapy programs at their NY locations. If you need options specifically in Excelsior Springs, I can search for local providers there.

Clinic Type

Pain Management

Address

3925 Sheridan Drive, Amherst, NY 14226, US

Phone

7162509999

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Pain management
  • non-surgical joint care
  • radio frequency ablations
  • joint injections
  • epidurals
  • interventional pain management
  • physical therapy
  • occupational therapy
  • durable medical equipment
  • imaging
  • outpatient total joint/replacements
  • surgical procedures
  • nutrition
  • therapy coordination
  • on-site physical therapy program
  • home exercises
  • wellness programs

Technology & Equipment

  • Radio Frequency Ablation
  • live x-ray guided epidurals
  • x-rays
  • imaging technologies
  • advanced imaging

Team

  • James P. Behr, MD — Interventional Pain Management Physician
  • John P. Swinarski, DO — Interventional Pain Management Physician

Insurance & Payment

Languages Spoken

FAQs

How do I schedule my first appointment?

The first step is as simple as scheduling an appointment — we’ll take it from there. Schedule an Appointment.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 4.7 out of 5 stars (aggregate) (5,167 total reviews (via Birdeye aggregator))
  • Yelp: 2.6 out of 5 stars (132 reviews)

Patients praise

  • Strong overall satisfaction scores for surgical outcomes, particularly in joint replacements
  • Well-organized preoperative and postoperative communication and guidance
  • Recognition of specific physicians for excellent care and bedside manner
  • Efficient outpatient surgical processes and recovery support

Common complaints

  • Perception of a profit-driven, high-volume "puppy mill" environment
  • Complaints regarding administrative and billing transparency/fees
  • Instances of poor bedside manner or communication by specific providers
  • Challenges with scheduling and authorization processes

"From start to finish Excelsior prepared me through emails and text messages which made the whole process understandable and reassuring."

Birdeye review

"Wow, what a 'puppy mill' for patients in need, the office staff is excellent! But the Doctor’s beware!!! They run the office like a fine oiled Machine, Yes Machine. No feelings no real care."

Unilocal review

"Dr. Reed is an amazing doctor, the staff is nice, however some of their practices are insane. They receive thousands for their services and argue about charging patients $15 per form to fill out for disability paperwork."

Yelp review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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