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About

Mercy Health — Fairfield Family Medicine in Fairfield, Ohio offers primary care and family medicine services along with integrated behavioral and mental health care. The clinic provides annual physicals, immunizations, preventive care, diagnosis and treatment of common medical problems, and management of chronic illnesses.

Clinic Type

Hospital Medicine

Address

741-A Wessel Dr., Fairfield, Ohio 45014

Phone

513-829-2614

Email

emailCompliance@BSMHealth.org

Opening Hours

8:30 am - 5:00 pm

Services Offered

  • Primary Care
  • Family Medicine
  • Integrated Behavioral and Mental Health

Insurance & Payment

—

Languages Spoken

—

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Vitals: 4.3/5 (for APRN Megan R Houser) (Not explicitly stated (Provider specific))
  • Vitals: 4.6/5 (for Dr. Rebecca S Koehl) (Not explicitly stated (Provider specific))
  • Vitals: 4.5/5 (for Dr. William Joseph Mauntel) (Not explicitly stated (Provider specific))
  • WebMD: 5/5 (1 review)
  • Healthgrades (for Dr. Sean Johnson): 5/5 (17 reviews)

Patients praise

  • Friendly and caring staff overall
  • Prompt and efficient care reported by some patients
  • Physicians perceived as thorough and good listeners by some patients
  • Clean and well-maintained facilities

Common complaints

  • Lack of empathy from specific providers
  • Dismissive attitude towards patient concerns or symptoms
  • Dissatisfaction with scheduling and wait times
  • Feeling unheard or shut down by medical staff

"Ms. Houser demonstrates a lack of empathy for patients with Mental Health conditions. Ms. Houser told me that I should "get over" what happened to me."

— Yelp/MapQuest (Review by Andrew B.)

"Dr. HIJAZI, dropped me as a patient because I asked her a question. She is rude and dismissive. Don't go to her."

— WebMD (Review regarding Internal Medicine)

"Dr. Johnson is the best! He listens, asks questions and take his time. Provides a lot on knowledge. Thank you Dr. Johnson."

— Healthgrades (Review for Dr. Sean Johnson)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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