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About

Quest Diagnostics is a Fortune 500 American clinical laboratory company (NYSE: DGX) founded in 1967 and headquartered in Secaucus, NJ. It provides diagnostic testing services across cancer, cardiovascular, infectious, neurological diseases, COVID-19, and employment/court-ordered drug testing, with global operations in 42 countries. Details: - Industry: Medical and Diagnostic Laboratories - Headquarters: Secaucus, New Jersey - Market Cap: ~$14.44 billion - IPO: 1996 - Contact/locations: Headquarters at 500 Plaza Drive, Secaucus, NJ; operates in the United States, Puerto Rico, Mexico, Brazil, and other regions via partnerships

Clinic Type

Diagnostic Imaging and Laboratory Services

Address

101 President Ave Ste 1, Fall River, MA 02720

Phone

508-678-XXXX

Email

Lifetimelabs@questdiagnostics.com

Opening Hours

7:30 am-3:30 pm

Services Offered

—

Insurance & Payment

—

Languages Spoken

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FAQs

What are the hours for this location?

7:30 am-3:30 pm schedule (varies by day for certain services).

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Solv (Quest Diagnostics Fall River): 2.0 stars
  • Boston Consumers' Checkbook (Quest Diagnostics - Fall River): 15 ratings (service quality categories such as promptness/responsiveness and pleasantness; no overall star figure shown in snippet) (15)
  • Yelp (Quest Diagnostics - Fall River): not specified in snippet (17 photos/partial listing; star rating not in snippet)
  • MapQuest (Quest Diagnostics): 5.0 (1 review) shown in embedded snippet (1 review)

Patients praise

  • Staff kindness/patience and going above and beyond
  • Perceived cleanliness of the location
  • Efficient process in some cases (quick professional service; data available within ~24 hours)
  • Parking and accessibility described as convenient
  • Test data presentation described as clear in at least one review

Common complaints

  • Difficulty finding the location
  • Poor customer service/rudeness in some experiences
  • Long waits despite appointments
  • Problems getting test results (not receiving results when PCP has them)
  • Facility condition issues (testing rooms/restroom needing work; dust/piles of papers/peeling wallpaper/chipping paint)

"“I don't know why I can not get my tests results when my PCP has them. I will probably not use this lab service again if this is not resolved quickly.”"

— Solv health review for Quest Diagnostics Fall River

"“This place is so hard to find!”"

— Yelp listing snippet for Quest Diagnostics Fall River

"“Poor customer service. Rude staff… waited over 40 minutes… nobody was being called…”"

— MapQuest page snippet showing a negative review summary

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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