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About

FirstHealth Family Medicine – Pinnacle is part of FirstHealth of the Carolinas, a nonprofit healthcare system based in North Carolina. The Pinnacle location is a Family Medicine clinic serving the Fayetteville area (Pinnacle area in Fayetteville, NC). The system offers comprehensive services including primary care, urgent/convenient care, and related specialty services across its network of five North Carolina offices. Highlights mention a broad range of roles and services across FirstHealth, such as family medicine clinics, cancer and heart services, orthopedics, neurosurgery, hospice/home care, and support facilities like a hospitality house. Specific Pinnacle/Fayetteville details may emphasize primary care visits, preventive care, chronic disease management, and coordination with other FirstHealth specialties. If you’re seeking exact clinic hours, providers, or appointment options for FirstHealth Family Medicine – Pinnacle in Fayetteville, please clarify or check the official FirstHealth site for the Fayetteville/Pinnacle location.

Clinic Type

Family Medicine

Address

3625 Cape Center Drive, Fayetteville, NC 28304

Phone

910-483-6114

Email

Opening Hours

Sunday: Closed; Monday–Thursday: 8:00 AM–5:00 PM; Friday: 8:00 AM–12:00 PM; Saturday: Closed

Services Offered

Insurance & Payment

Languages Spoken

  • English

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • WebMD Care: 4.0 out of 5 stars (24 ratings)

Patients praise

  • Physicians and providers are often described as attentive, thorough, and caring
  • Effective communication and clear explanations of health conditions/treatments
  • Staff described as friendly and professional in several instances
  • Patients feel heard and valued during visits

Common complaints

  • Long wait times even with appointments
  • Unprofessional administrative or front desk staff interactions
  • Issues with insurance acceptance updates/communication
  • Perceived lack of care regarding patients' time

"Do not make an appointment if you have ANYTHING to do for the day. Wait times even if you have an appointment are RIDICULOUS and unacceptable... Terrible customer service and they don''t care if your time is wasted."

LocalityBiz user review

"I want to express my gratitude to Dr. John Ray for being an exceptional doctor... I also want to acknowledge the amazing staff (Cathy) who are always professional, friendly, and attentive."

WebMD Care user review

"NP Adenike Popoola was thorough, friendly and helpful! It was an enjoyable experience and I left with my needs being addressed."

Pinnacle Family Care Practice website reviews

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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