Federal Way Clinic - Valley Cities Behavioral Health Care
Behavioral Health • Federal Way, WA • Since 1965
About
Valley Cities Behavioral Health Care operates a Federal Way clinic as part of its network of community behavioral health services across South King County. The agency provides neighborhood-based behavioral health care and supports from multiple locations, including the Federal Way site. Headquarters is in Kent, WA, with additional offices in Auburn, Des Moines, Renton, and other nearby communities. If you’re seeking services specifically in Federal Way, you can visit the Federal Way location at 33301 First Way S, Federal Way, WA 98003, or contact the broader Valley Cities network for appointment scheduling and service details.
Clinic Type
Behavioral Health
Address
1336 S 336th Street, Federal Way, WA 98003
Phone
(253) 833-7444
feedback@valleycities.org
Opening Hours
Call Center Hours 7:30AM-6:30PM; Monday-Thursday: 8:30AM-6:30PM; Fridays: 8:30AM-5:00PM
Telehealth
Available (Telehealth Portal)
Emergency Care
24/7 Crisis Services (via Valley Cities)
Services Offered
Insurance & Payment
—
Languages Spoken
FAQs
What services are offered at the Federal Way Clinic?
The Federal Way location offers a range of services including SUD Walk In’s, Medication Assisted Therapy (MAT).
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Beaming Health: 2.00 (out of 5) (3 reviews)
- Yelp (Valley Cities overall brand page): 2.4 (average) (48 reviews)
- Recovered.org Trustscore: 4.06/5 (TrustScore) (user reviews-based trust score (count not shown))
- Yelp (Federal Way location page): rating not shown in snippet (review count not shown in snippet)
Patients praise
- Some reviewers describe supportive, friendly therapists and help finding services
- Clients are presented as receiving evidence-based treatments for mental health and substance use disorder in Federal Way
- There is an established client feedback and complaint procedure, including escalation options if concerns aren’t resolved
Common complaints
- Low ratings on some platforms for Valley Cities counseling (e.g., low average rating and complaints about appointment/intake experience)
- Some patient reviews indicate dissatisfaction overall (as reflected by low average brand rating on Yelp)
"“They helped us find services for my teenager. Offers in person and virtual sessions. Friendly and helpful and supportive.”"
— Yelp – Valley Cities Behavioral Health Care (Federal Way) review snippet"“What a joke of a place finally get an appointment after several attempts to do intake then we get canceled and reschedule tell us arrive at 830 for a 9am...”"
— Beaming Health – Valley Cities Counseling (Federal Way) review snippet"“As a client of Valley Cities you have the right to express concerns about any aspect of your experience.”"
— Valley Cities – Feedback and Client Complaint Procedure (PDF)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Community Coffee Chats: Suicide Awareness Month discussion in Federal Way on Sept. 17 - Valley Cities Behavioral Health Care — Aug 25, 2025
- Valley Cities receives federal certification | Federal Way Mirror — Jul 3, 2026
- Community generosity powers a season of giving at Valley Cities - Valley Cities Behavioral Health Care — Dec 22, 2025
- Building hope through compassionate self-harm prevention in Federal Way | Federal Way Mirror — Sep 29, 2025
- Therapy as preventative care offers better outcomes during periods of crisis | Federal Way Mirror — Feb 23, 2026
Information sourced from the clinic's website as of July 11, 2026.
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