The Guidance Center of Northern Arizona
Behavioral Health • Flagstaff, AZ • Since 1969
About
The Guidance Center is a nonprofit community mental health provider in Flagstaff, Arizona, serving Flagstaff, Williams, and surrounding areas. It offers a full continuum of behavioral health services for children, adolescents, adults, and families, including general mental health counseling, crisis services, substance use treatment, and inpatient/outpatient psychiatric care. Founded in 1969, The Guidance Center operates 4 offices in Flagstaff (HQ at 2187 N. Vickey St) and surrounding locations, employs about 57 staff, and reports annual revenue around $8 million. The center aims to be the provider of choice for behavioral health in Northern Arizona, offering comprehensive, high-quality, cost-effective services. Contact: 877-756-4090 or 928-527-1899.
Clinic Type
Behavioral Health
Address
The Guidance Center of Northern Arizona, 2929 N 4th St, Flagstaff, AZ 86004
Phone
9285271899
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Opening Hours
Not published — contact the clinic to confirm hours.
Website
Emergency Care
24 Hour Crisis Hotline @ 1-877-756-4090
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
Are you in a Crisis?
Call the 24 Hour Crisis Hotline @ 1-877-756-4090.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp, MapQuest, LittleTwirl: 2.0 out of 5 stars (Yelp/MapQuest); 2.7 out of 5 stars (LittleTwirl) (Reviews counts vary across platforms, with one source noting 111 reviews and another 14 reviews on Yelp)
Patients praise
- Some patients report life-changing, compassionate care and effective crisis support
- Appreciation for specific services such as the mommy-and-babies group and the Psychiatric Acute Care (PAC) unit by some clients
- Reports of staff being friendly and helpful in certain departments
Common complaints
- Poor communication and administrative failures, including canceled appointments and unreturned calls
- Reports of unprofessional, dismissive, or hostile interactions with staff
- Allegations of clinical negligence, medication mismanagement, and lack of suicide risk assessments
- Concerns regarding patient safety, including inappropriate use of holds or restraints and environment safety concerns
- Frustration with outdated care approaches and perceived lack of trauma-informed practice
- Reports of broken promises regarding support services and financial assistance
"From the moment I arrived, I felt a shift. The nurses, techs, social workers, psychiatrists and psychiatric nurse practitioners treated me like a person – not just a patient. They weren’t there to judge; they were there to keep me safe and help me get through the storm."
— Anonymous patient reflection, Flagstaff Business News (via CEO of The Guidance Center)"Just to add to other reviews here and on Google, overall this is not a good place to seek help, and I recommend very strongly that you go elsewhere."
— Yelp user review via MapQuest"The reality I and many others know is not one of steadfast care, but of harm and abandonment."
— Letter to the Editor, Arizona Daily SunSynthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 10, 2026.
More behavioral health clinics in Flagstaff
Summary: The page for Southwest Behavioral & Health Services (SBH) lists current job openings, including a mix of clinical and support roles such as Behavioral Health Tech (BHT) in residential settings, therapists (including school-based positions), various nursing roles (OR, inpatient, outpatient, PRN), psychiatric nurse practitioner (outpatient), front desk/administrative positions, care coordinators, and health mentors. The list indicates SBH is actively hiring across multiple disciplines and settings, with at least 10 positions visible and many more available. The user’s query mentions Flagstaff Outpatient, suggesting interest in SBH’s outpatient roles or locations in Flagstaff; however, the page excerpt provided focuses on open positions in general rather than a Flagstaff-specific listing. If you’re seeking Flagstaff outpatient opportunities, you may want to search the site for Flagstaff or contact SBH directly for Flagstaff outpatient openings.
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