Emergency Department |
Emergency Medicine • Flagstaff, AZ • 3 EDs (Flagstaff Medical Center, Verde Valley Medical Center in Cottonwood, Sedona Campus) locations
Clinic Type
Emergency Medicine
Address
—
Phone
928-779-3366
patientportal@NAHealth.com
Opening Hours
24/7 for Emergency Department at Flagstaff; other EDs may have varying hours
Emergency Care
Flagstaff Medical Center Emergency Department (Level I Trauma Center, Cardiac Receiving Center, 24/7 neurosurgery/orthopedic coverage, on-call anesthesiologist); Verde Valley Medical Center Emergency Department (Level IV Trauma Center); The William and Deborah Johnson Emergency Department (Sedona Campus)
Services Offered
Insurance & Payment
—
Languages Spoken
—
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp: 2.6/5.0 (164 reviews)
- Healthgrades: 65% patient experience rating
- HospitalStats.org: Overall Patient Rating: AVERAGE
- US News & World Report: 87% of patients willing to recommend
Patients praise
- Doctors communicate well with patients
- Nurses take time to communicate well
- Some ER experiences are described as fast, efficient, courteous, and highly accommodating
- Some reviews praise staff professionalism, kindness, and compassionate care
- High recommendation rate reported (87% willing to recommend)
Common complaints
- Facilities are sometimes dirty
- Patients often don’t receive help when they request it
- Staff doesn’t respond quickly when patients need help
- Long emergency department wait times reported (e.g., 6+ hours, and others 12 hours)
- BBB shows failure to respond to complaints
- Some negative experiences mention communication issues, billing issues, lack of empathy, and dissatisfaction with post-surgery care/pain
"“Went to the ER for a post surgery blood clot… Been waiting in the ER for over 6 hours and still no end in sight… Some other patients… almost 12 hours!!”"
— hospitalstats.org (Flagstaff Medical Center hospital ratings / patient stories)"“The staff, drs, nurses, etc, were fast, [efficient] and very courteous to my husband.”"
— Yelp review snippet for Flagstaff Medical Center"“Failure to respond to 2 complaint(s) filed against business”"
— BBB Business Profile for Flagstaff Medical CenterSynthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
- NAH announces phase one completion of FMC's Emergency Department renovation | NAH — Feb 9, 2026
- Rise in high-acuity patients spurs ED redesigns — Nov 25, 2025
- Arizona Daily Sun: NAH discusses need for new hospital ahead of planned community forums | NAH — Oct 24, 2025
- Arizona patient dies in emergency room from plague — Jul 11, 2025
- Flagstaff Medical Center Expands Capacity With New MRI Machine - MedicalDevicesPro.com — Jul 29, 2025
Information sourced from the clinic's website as of July 10, 2026.
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