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Clinic Type

Internal Medicine (multi-location group)

Address

2129 Helton Drive Florence, AL 35630; 409 N. Cedar Street Florence, AL 35630; 203 W. Avalon Ave. Suite 130 Muscle Shoals, AL 35661

Phone

+12563674916

Email

bholloway@shoalshospital.com

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Internal Medicine
  • Adult medicine
  • Prevention
  • Diagnosis
  • Treatment of adult diseases
  • Chronic disease management
  • Diabetes care
  • Heart disease care
  • Autoimmune disorder management
  • Annual wellness exams
  • Preventive screenings
  • Sick visits
  • Minor injuries or accidents
  • Flu shots and immunizations
  • Medication management
  • Allergy treatment
  • Healthy lifestyle education

Team

  • Internal Medicine Providers — Providers/Clinicians

Insurance & Payment

Languages Spoken

Current Offers

Accepts New Patients

FAQs

Prepare a List of Questions: Prioritize

you want to discuss. If there are additional concerns, you can schedule a follow-up visit.

Communicate Concerns Ahead of Time

Use the patient portal to message your provider with any major concerns before your appointment.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 4.4/5 (45 reviews)
  • US News Health: 3/5 - 5/5 (varies by provider)
  • Vitals: 3.8/5 - 5.0/5 (varies by provider) (Varies (e.g., 1, 4, 12))
  • Healthgrades: Varies by doctor (Varies by doctor)
  • Doctor.com: 5.0/5 (223 reviews)

Patients praise

  • Compassionate, attentive, and knowledgeable care
  • Effective treatment and positive health outcomes
  • Doctors who listen well and explain conditions thoroughly
  • Welcoming and professional clinical staff at some practices
  • Convenient scheduling for some offices

Common complaints

  • Unprofessional or rude office staff
  • Long wait times and scheduling issues
  • Poor communication regarding appointments, test results, or referrals
  • Perceived lack of care, rushed visits, or dismissive attitudes
  • Concerns about office privacy and environment

"My 1st time, Dr Naidu and Staff were so kind and professional, I was so at ease, I would recommend Dr Naidu and staff to anyone"

Birdeye

"His front desk person was talking on two phones at once, one on speaker so everyone in office heard private medical conversation without the patient’s knowledge. Doctor isn’t helpful at all."

Healthgrades

"The staff can be so rude and don't greet you in a friendly way. ... Dr. Bachofer, out of the times I've visited him, he doesn't know what he's doing"

Healthgrades

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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Florence, AL·Internal Medicine

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Sun Life Health is a non-profit community health center serving Florence among 11 locations in Arizona. Key points for Florence-related care: - History and scope: Over 49 years of preventive care and patient education; started in 1976 with one office, now serves more than 49,000 patients across 11 sites. - Services: Primary care, OB/GYN, pediatrics, pharmacy, and dental services. - Florence presence: Florence is one of the locations (along with Casa Grande, Coolidge, Eloy, Maricopa, Oracle, Chandler, and Mesa). - Governance and quality: Patient-led Board of Directors; accredited by the Joint Commission (JCAHO), indicating adherence to national quality and safety standards. - Access: 15 offices nationwide (Arizona), with Florence-specific address not listed in the highlights; the network emphasizes convenient access across multiple nearby cities. If you’re looking for Sun Life Health Florence specifics (address, hours, or exact services at the Florence site), consider visiting the official Sun Life Health website or calling their Florence location directly.

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Florence, AL·Internal Medicine

Florence Medical Associates, LLC is a Florence, Alabama-based medical practice offering primary care with in-person, preventive care, geriatrics, and telehealth options. Serving the Shoals area since 2002, they accept most major insurances and operate from two Florence offices at 646 Cox Creek Parkway (Suite B) in Alabama. They provide both in-person and remote care, including telehealth, and emphasize compassionate, quality medical care. Contact numbers: (256) 760-4544 and (256) 246-0033. Website: florencemedicalassociates.com.

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