SSM Health Urgent Care
Urgent Care • Florissant, MO • Since 1872
About
SSM Health Urgent Care Florissant is part of the nonprofit, Catholic, integrated health system SSM Health. The organization provides urgent care services as well as other care options across Illinois, Missouri, Oklahoma, and Wisconsin, with a focus on compassionate, patient-centered care. Specific to Florissant, SSM Health operates urgent care through its Missouri network, offering same-day in-person and virtual care, plus access to primary and specialty services through the broader SSM Health system. For exact location details, hours, and services at a Florissant urgent care site, visit ssmhealth.com or contact the Missouri region offices.
Clinic Type
Urgent Care
Address
1120 Shackelford Road, Florissant, MO 63031
Phone
3148305805
community.benefits@ssmhealth.com
Opening Hours
Walk-in access available daily
Telehealth
Available (Express Virtual Care)
Emergency Care
Non-emergency care; for emergencies, call 911 or go to ER
Services Offered
Insurance & Payment
—
Walk-in, Insurance, Self-pay
Languages Spoken
—
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp (SSM HEALTH URGENT CARE Florissant): Not stated (Not stated)
- Apple Maps (place listing): Not stated (Not stated)
- LocalityBiz (SSM Health Urgent Care): 1 star (from named reviewer) (Not stated)
- LocalityBiz (SSM Health Express Clinic): 1 star (from named reviewer) (Not stated)
Patients praise
- Friendly reception/front desk and professional, speedy staff for some services
- Low/zero wait experience and attentive, caring providers (in some reviews)
- Clean and well-maintained facility reported in some reviews
Common complaints
- Long wait times and poor call-back/flow in the waiting room
- Unfriendly/dismissive staff and lack of compassion
- Administrative/insurance or appointment problems (e.g., denied service due to insurance; office closed/pretended closed)
- Perceived inadequate medical evaluation/communication and follow-up issues
"“Waited over an hour… People have came out from the office area but no one is getting called back… leaving people without a place to sit.”"
— localitybiz.com review summary for SSM Health Urgent Care (1120 Shackelford Rd, Florissant)"“The front desk clerk was very rude and dismissive… my insurance was not valid… My own insurance company said that the way I was being treated was ridiculous.”"
— localitybiz.com review summary for SSM Health Express Clinic in Florissant"“Very attentive… no wait”"
— businessyab.com (SSM Health Urgent Care - 1120 Shackelford Rd, Florissant)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- SSM Health opens new Behavioral Health Urgent Care in St. Louis | SSM Health — Dec 1, 2025
- SSM Health expands to serve even more St. Charles County families with new comprehensive outpatient | SSM Health — Dec 1, 2025
- Considering online health care? Here’s what to know. | SSM Health — Dec 10, 2025
- Ribbon cutting held to celebrate YMCA, SSM teamup | Chesterfield | westnewsmagazine.com — Mar 12, 2026
- Care at Your Fingertips | BRAVA Magazine — Nov 11, 2025
Information sourced from the clinic's website as of July 11, 2026.
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